Zmodo 4+

Every time I go and open the app, it never works the first time, I always have to close it and reopen it. And now I tried resetting the cameras to be linked to a new Wi-Fi network and cannot get them to connect and or stay connected so I shut down the app and restarted it, hoping it would work and nothing. It’ll probably take quite a while of troubleshooting and many opening and closing the apps to get it to work. Would be so much better just to work the first time, was that being said, when it does work, it is great! I would say about half of the time when I try and fix some thing I can’t get it fixed and it is quite annoying.

I am absolutely sick and tired of having to uninstall and reinstall the app, I am fed up with having to press the reset button on the back of my NVR because the system jams up and just freaking stops working. When I try to set everything back up after a fresh reset, the app automatically jumps to searching the LAN network for devices online, and I didn’t even select it! Why is the app searching for something that I did not select? After I select the Zmodo Netwerk to connect my phone the next part of this process is supposed to be that it joins my local Netwerk. Instead it just jams up and doesn’t join my local Netwerk. Then when I go back and try to search my local area network again, The app goes back to trying to search my local area network when I haven’t selected for it to even perform a search! Will you people please fix this crap?! Why do you continually put us people through all of this frustration over your crappy app? I have already uninstalled and reinstalled your app three times today, it will still only identify four of my eight cameras online, and I cannot get my other four cameras to identify on the system. Either fix this garbage or I’m going to buy a different system and I will forever put on the Internet how much of a piece of junk your system is.

I tried the free trial and my cameras haven’t worked since… 3 months. I have called and texted to try and get assistance with tech support on 3 separate occasions. They were very very disrespectful and no help at all. (as I was trying to explain the cameras weren’t recording correctly and I sent a pic of the wrong time stamp … he proceeded rudely, “it recorded right there why would you tell me it didn’t”. Completely dismissing what I was showing him. Acted as if I was lying to him.

The free trial did worked for live data ONLY…. But the clips were so short it missed everything. For example: someone pulled into my driveway (captured) by the time they got out of the car, to my door, and knocked, the camera had stopped recording. So unless I was available at that exact moment to view live… I have no idea who was at my home. Which bothered me. I tried the free trial. Now I cannot see ANY recorded clips. They won’t open or play. And anything not live is time stamped 3-4 hours behind.

My boyfriend also tried to talk to tech support since he works in the IT world and it was no help.