Zum Driver mobile application is part of the Zum's technology platform for delivering scheduled and on-demand rides and services to kids in the age group of 5-15 years old. This app will be used by the service providers such as drivers, care givers, and nannies to track and deliver child care jobs assigned to them through Zum technology platform.
Note: Zum Driver app requires background location tracking while the ride is being delivered using the app. Continued use of GPS running in the background can dramatically decrease battery life.
Minor bug fix - various under-the-hood features to improve your overall experience
Ratings and ReviewsSee All
Fun job, some bad execution
Driving and talking with kids is awesome, I love it. The team is... nice enough, but too busy to be bothered with their most important employees.
There is a Stripe bug that affects the app, long term type bug. They have you spend $20 on a booster seat if you want the little kids in your car. You can write that off at the end of the year, the problem might be remembering that. Otherwise great experience, but they need to improve
I hate this app
The customer service is horrible. I can never get an exact answer when I have an issue with a ride, my payment, etc. Expect to rarely get paid on time and wait literally MONTHS to get the bonuses that you are promised upon signing up. Expect parents to cancel on you when you are already at the pickup location and barely get compensated for it. Parents often leave unclear pickup instructions, and you are expected to wait up to 30 mins for a kid even if you have somewhere to be—like your real job for example. Why don’t they put a cap on the wait time so as to not inconvenience drivers and waste their time? Who knows! That’s just one of the many wonderful little surprises about this company! You have no way of contacting the child if you can’t find them, and parents rarely answer the phone if an issue comes up at pickup/dropoff. The pay for a ride is often too low because it doesn’t reflect real time traffic, so you could drive for 45 mins+ and only get paid for what showed up on your app as a “30 minute ride.” Zum is terrible and has a lot of work to do.
No Consistency & Horrible Pay!
By the way, bugs in the driver app.
There no consistency when it comes to information on policies and procedures. You will get different answers from phone agents and account managers when you run issues with your ride assignments.
The company will strongly cut your rate by taking off your ride assignments while they look for a driver that will take the assignment(s) for less money. Therefore they play the arbitrage scheme.
Another thing is when you go over the allotted time for the ride... agents will say what you want to hear about additional pay on extended wait times but at settlement day, the payments department will renege the additional pay. People at that department are too lazy to do an audit on driver rides. So watch out!
Account managers will promise earnings rates on set ride assignments but sneak original lower rates at the last minute just before the ride starts with consequences of the rider.
The driver app gets extremely buggy!
As a driver, you have to be on it with Zum. Don’t get undercut and make sure you are paid fairly.
- Zum Services, Inc.
- 142.7 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © Zum Services Inc.
With Family Sharing set up, up to six family members can use this app.