Service Management - Intune
Business
Only for iPhone
Free
iPhone
OpenText Service Management gives end users and agents secure mobile access to essential service workflows.
Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments.
Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app.
Important:
This Intune-managed app requires Microsoft Intune enrollment and connectivity to OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management website. You may also contact your IT administrator for an activation URL.
Ratings & Reviews
- This app has not received enough ratings or reviews to display an overview.
Highlights:
Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests.
Minimum supported OS version updated to iOS 26.
General defect fixes and stability improvements.
For detailed information regarding the new release, consult the ESM Mobile App product documentation.
The developer, OpenText, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Provider
- Open Text Corporation
- Size
- 65.2 MB
- Category
- Business
- Compatibility
Requires iOS 26.0 or later.
- iPhone
Requires iOS 26.0 or later. - Apple Vision
Requires visionOS 26.0 or later.
- iPhone
- Languages
English and 18 more
- English, Arabic, Danish, Dutch, French, German, Greek, Hebrew, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Turkish
- Age Rating
4+
- 4+
- Copyright
- Copyright © 2026 Open Text Corporation. All rights reserved.