Buy food, fashion, beauty, homeware & tech. Enjoy fast delivery, exclusive deals & MyDifference shopping rewards. Apply for a credit card, store card, insurance & loans.
The Woolworths app is an all-in-one online shopping and money app for your iPhone or iPad in South Africa. Buy groceries online, order fresh food and ready-made meals, shop fashion and essentials, and manage your money, payments and rewards in one easy app.
What is the Woolworths app?
The Woolworths app is a shopping and money app that lets you:
Buy groceries online and get delivery to your door
Order ready-made meals and fresh food fast
Shop clothing, beauty, homeware and essentials
Manage payments, credit and rewards in one place
Perfect for everyday use on your iPhone or iPad
Use the Woolies app when you want to:
Buy groceries online without the queues
Get same-day grocery delivery or food delivery
Shop ready-made meals with no prep
Buy premium fresh produce and essentials
Earn rewards and manage your money easily
Online shopping and grocery delivery made simple
Browse, search and shop across food, fashion, beauty, homeware and electronics in one easy shopping app.
Choose a shopping delivery option that best suits your day:
Standard Delivery: Select a date and time that works for you
Click and Collect shopping pick-up: Order online and collect your shopping from the nearest Woolies store
Dash Delivery: Get fresh groceries and meals delivered same day
Everything you need in one shopping app
Shop across categories with Woolworths Exceptional Quality™:
Food: Fresh groceries, pantry staples and ready-made meals
Fashion: Women’s, men’s and kids’ clothing, shoes and accessories
Beauty products: Skincare, makeup, fragrances and trusted brands
Tech products: Phones, smart devices, gaming and accessories
Homeware: Furniture, decor and everyday essentials
Shop smarter with other helpful features
Scan a product in-store: Scan items to view details instantly
Find products in-store: Check stock before you visit
Shopping lists: Plan your grocery shopping with ease
Store locator: Find stores, trading hours and directions near you
Stay inspired
Get updates on exclusive offers, promotions and rewards. Discover recipes, fashion trends and home inspiration in one place.
Earn rewards with MyDifference
Enjoy rewards designed around how you shop:
Personalised vouchers for in-store and online shopping
Play and Win games with prizes, cashback and vouchers
Cashback is loaded directly to your app
Tailored promotions based on your shopping habits
Monthly goals that unlock extra rewards
Track your savings, rewards and transactions
The more you shop, the more you earn.
Woolworths Financial Services – your money app
The Woolworths app also works as a money app, helping you manage payments, credit and financial services securely.
Credit Cards: Shop and earn rewards every time you spend
Store Cards: One card for all your Woolies shopping
Personal Loans: Access funds when you need them*
Insurance: Travel, pet and balance protection cover
*Our personal loans:
Maximum loan amount to borrow: R150 000
Minimum repayment term: 12 months
Maximum repayment term: 60 months
Maximum Annual Percentage Rate (APR): 21%
The APR is based on the maximum rate according to the National Credit Act (NCA).
A representative example:
Loan amount borrowed: R75 000
Repayment term: 12 months
APR: 21%
Once-off initiation fee: R1207.50
Monthly service fee: R69
Monthly repayment: R7164.97
Total cost of the loan: R85 979.64
Manage your account
View balances, statements and make secure payments
Use a Virtual Store Card for easy shopping
Freeze, block or replace lost cards instantly
Apply for a store card, credit card, loan or limit increase
Why download the Woolworths app?
Online shopping, grocery delivery and meals
Money management and rewards
Fast delivery and flexible collection options
Easy, secure checkout
Trusted Woolworths Exceptional Quality™
Download the Woolworths app on your iPhone or iPad to shop groceries online, manage your money and enjoy rewards, all in one app.
I have been using the Wooolies app for a while now and unfortunately it is still not user friendly. Many of the issues have been raised by users for years, yet nothing seems to be resolved. The app frequently crashes or shuts down unexpectedly, which is frustrating, especially when we are left unsure if a payment went through or not.There is also no clear way to track the driver or contact them directly in case they get lost or there is a delay. This lack of communication creates unnecessary stress, especially when compared to other delivery platforms such as Mr D, Uber Eats, or Checkers 360, which offer more reliable interfaces and a better customer experience.I truly hope the developers take this feedback seriously and consider updating the app using a more modern and functional model. There is potential here, but at the moment the user experience needs urgent attention.
Woolworths resold items I had already paid for
M Londt
In February 2021 I bought sale items on the Woolworths App. In March 2021 the package was delivered with an item missing and the courier returned the package to Woolworths. Woolworths and the courier tracking confirmed that they received the package. In April 2021 I started contacting Woolworths via their various channels about when I would be getting my items back with no response or feedback from Woolworths. By August 2021 I gave the Woolworths App a low rating and was immediately contacted by the development team (thanks Andy). Woolworths then contacts me and confirms that they cannot return the items as it was resold as stock to customers (so essentially they stole my items as I had already paid for it). After offering me an apology and a R300 voucher, my only request was that Woolworths then just reverses the transaction and issue me with a credit note. I am just too exhausted and disgusted with Woolworths ethics, policies and practices. On 6 December 2021 I again contact Woolworths and request proof of the transaction only to get a call from Woolworths that they apologize again for the delay but they will do the transaction immediately. Within the hour I got, not the credit note I had requested but a refund to the account. So after Woolworths sells goods I had paid for (being paid twice for the same items) they make me pay 9 months of interest as all Woolworths accounts are interest bearing. Biggest con ever. How do I get Woolworths to get this right with their questionable ethics?
Developer Response
Hi - Ms Londt, I am aware that our customer team have been in touch. Please let us know here that everything is resolved. Thanks for your patience.
Painfully slow and not worth the effort
Gibby Gab
First time using the Woolworths Dash option, and I almost threw my phone out the window. I wanted to order Woolworths-specific brands, otherwise, I would’ve used PnP or Checkers. The app took forever to load on both high-speed data and Wi-Fi, kicked me out multiple times, and showed errors without any apparent issues. The substitution process is painfully tedious, with recommended substitutes rarely matching, and the search bar failing to provide decent alternatives. After finally completing the substitutions, I got stuck in a loop of adding the same address repeatedly. I had to close and relaunch the app, resulting in five duplicate addresses. Then came the payment process, which nearly pushed me over the edge. The app was incredibly slow, and I had to retry the payment portal three times because my bank's in-app notifications didn't come through in time before the timer in Dash to run out. This resulted in three failed deductions and reversals. If I were on my last bit of money, I'd have to wait even longer for the amounts to be reversed. The experience was shocking. If I didn't desperately need certain Woolworths brand items this time on such short notice, I would’ve aborted and used another shop's app. This app was beyond poorly executed and it seems no complaints from users are being taken seriously.EDIT: to add to the time wasting process, delivery time slot selected was 5-6, this has been changed to 6-7 without notice/reason? I seriously wonder if there was any thought behind the Dash section of this app, because it is shockingly not user friendly.
Developer Response
Hi there. We're so sorry for this experience. It's never our intention that you would get this frustrated using our app. We're consistently working on improving performance and refining the user experience however there have been some technical issues, particularly over the last few days. Our teams are on it though and we hope you'll begin to see a difference on your side as well. Thank you for leaving us your feedback.
In an attempt to not be the last they have become the WORST
Jay420pusheen
DO NOT use this app. Apparently Woolworths doesn’t pay their drivers and that’s why the app FORCES you to leave a tip for the driver, a job someone SHOULD already be getting PAID for. But no tip for the person who is actually doing the shopping?? Are their fees worked into the ridiculously higher prices in the app?? Woolworths is expensive enough and the app MARKS UP PRICES (as if Woolworths needed to become more expensive for less and worse quality.) ontop of that whilst you are shooo g on the app, it kicks you out, it says app stopped working every single time. Woolworths rushed to get their app developed so fast so they wouldn’t be the last but at what cost? They clearly aren’t concerned that their app barely ever works. In fact every time I order off the app there is always an issue with my order due to the app. Then you get called and hounded by rude staff who work at Woolworths but aren’t qualified enough to assist you if the app is causing an issue with your order no all they say is “check app” even if said app has kicked you out and is refusing to allow you back in. WORST APP WORST PLACE TO SHOP. THEY DIDNT WANT TO BE LAST SO THE CONSUMER PAYA THE PRICE OF APP RELATED ISSUES TO THWIR ORDER EVERY. SINGLE. TIME. DO NOT USE. Then it takes Woolworths a week to get back to you IF THEY EVEN BOTHER GETTING BACK TO YOU. I HAD TO SPAM THEM EVERY DAY FOR A WEEK. Pathetic.
Developer Response
We're sorry you had a disappointing experience. Our tech team aims to fix bugs in upcoming updates, please continue to give us feedback if this kind of issue persists.
MyDifference PLUS, an exciting addition to our MyDifference loyalty programme with new ways to get rewarded - for looking after your Woolies account and for shopping with your Woolies card.
Update the app to view your MyDifference PLUS loyalty - all in one place.
In this release, you can now:
Get access to My Difference PLUS, exclusive to Woolies Store or Credit Cardholders
View your earn rate and cashback
Access your personalised actions and goals
Discover PLUS Promos (released from time to time)
We've also refreshed the look and feel of the Dash landing page to give you a cleaner, more intuitive experience from the moment you arrive. Browsing has also been improved, making it easier to explore and discover products across our range. This update also includes a number of performance improvements and bug fixes to keep things running smoothly.
Version 10.19.0
The developer, Woolworths Financial Services, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Sensitive Info
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
