Uber Eats: Food Delivery 12+

Great application, climbing prices

The application itself works great and has many great choices in my area.

Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem.

Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.

Developer Response ,

Hey there! Please note that the delivery fee now varies depending on the distance of the desired restaurant to the delivery address. A restaurant located far away might deliver to the set delivery address, albeit with a higher delivery fee and vice versa. For further queries, reach out to us at https://help.uber.com/eaters and we'll connect.

READ THIS !!

I am giving Uber Eats a 5 star rating so that you guys will be able to see it but read this before getting this app please. I placed an order & it was good until my deliverer was so rude and unprofessional. Her name was TAO. She had 85% good rating so I assumed nothing would be wrong but she was 20 minutes late with my order and I was watching the her car on the map driving around. So I decided to text her and I asked “are you here”? She proceeded to say I put the wrong address. 😐😂like GURL I put MY right address. So I called her and she was yelling and not letting me speak. I just asked her to come to the address and she said that I have to come find her cause she doesn’t know where my address is & she would cancel my order if I didn’t come. So I had to take my 6 month old baby walking to find where she was at ; mind you it’s 9 at night. Then when I finally found her my Popeyes sealed bag was opened & my Popeyes box was opened. So I asked her why was it open and she had a whole attitude and said it wasn’t her. So I told her I would talk to customer service. I ended up texting Customer Service, showed proof, & explained that I couldn’t eat my food because I didn’t feel comfortable and they didn’t do anything. I feel highly disappointed & dissatisfied . Just know that if something happens with your order that Uber Eats will not help.

Uber Eats PR

Honestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being.

Developer Response ,

Hey, we understand your issue here with the order. We want to take a closer look into this for you. Please send a quick note to help.uber.com/eaters so we can connect.