Willow‪®‬ 4+

Their precious app worked great, but due to an issue I was having they recommended I switch to this one. It has been TERRIBLE. It never updates my time when I’m pumping, so I’ll go into the app to see how long I’ve been going and it won’t automatically connect to the pump. I’ll force close the app and go back in, and it still won’t update! It messes up the start time frequently, it’ll randomly add the previous time on so it’ll say I’ve been pumping for 23 minutes when I’ve only been pumping for 5. Issue after issue after issue, I am so frustrated with this stupid app that after a month of this I’m going to delete it and go back to the old one!! Why on earth would you have people switch to this new one in its current state?! Get it right first and then re release it!

Thank you for providing this feedback. We sincerely apologize for the issues you are experiencing and understand the frustration. Please rest assured, our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.com

The app would be 100x more useful if you could not only use it to adjust settings remotely (something that is inconsistently available and sometimes blocked by banner “tips” within the app), but pre program things like power pumps and your preferred settings. I am not the most efficient pumper and have to power pump during the daytime in order to keep up with even 50% of my son’s intake at daycare, and it would be so much easier to do this consistently if I could simply start the program and let it run. There are definitely times when I am grateful for the Willow go bc I’m able to pump during a meeting, but then I’m left using less than ideal settings during that pump bc I can’t constantly be adjusting settings while I’m working on something else. The willow is already a great innovation - it just seems that this next step would truly bring things to the next level and I really hope they can make it happen!

Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts experiences. We've made fixes and improvements in our recent update - including being able to close the pumping tips completely, after passing along your feedback to our team.

The app was trash before and would only rarely record the correct time of your last pump session or display the timer for your current session, but after the new update, the app is now completely unusable! The screen typically just goes black when you open the app. If you are able to view the app at all, pumps will not pair, a message appears at the top of the screen prompting me to enable Bluetooth (even though Bluetooth is enabled on my phone) and nothing happens when I press the button to pair my pumps. Pathetic.

We sincerely apologize for the issues you have been experiencing. We are committed to providing our moms with an excellent app experience and will continue to fix known and new issues as they arise. Please reach out to our Customer Care team at 1-888-WILLOW-3 if you are still experiencing issues.