Willow‪®‬ 4+

Not sure why a product has been designed to be completely reliant on an app that simply doesn’t work. My pumps are great (when they work). Twice now, I have had my pumps stop suctioning mid session for no reason. I’ve contacted customer support and was informed that this was likely due to my pumps needing an update and that I would simply need to connect them to my app and the update “would automatically download”. This is anything but true. I have done hard resets on my pumps, unpaired and repaired my pumps to my app, I have turned my phone off and on again (actual advice given to me by the customer service team), I have even gone so far as to uninstall and reinstall the Willow app completely. All of this in an attempt to force an update to my pumps that will (hopefully) allow me to express successfully again. I’m still waiting for that to happen. Incredibly frustrating when you’ve got a hungry newborn. I wanted to love these pumps, but they’ve been ruined for me all because of a faulty app. Do not buy!

Thank you for providing this feedback. We are aware of this issue, and our team is working diligently to fix this for our upcoming release. If you need any further help, please reach out to our Customer Care app team at ecr@onewillow.com

By all means, this app could have so many more improvements, but I haven’t experienced any issues while pumping. Some pet peeves if anything. First night after charging, the pumps would not pair at home, but they were fresh out of the box and under a microwave, next to toaster and kitchenaid. Brought them into work and instantly synced. Gave me not issues pumping at work or at home. Instantly update when I change setting via the app or the pumps themselves.
A few sessions, app has forgotten how long this current pumping session duration has been but shuts off at 25 minutes.
I wish it did log the sessions and times overall vs the last duration and time. I would like to be able to read an article while controls are accessible in the app. A widget and watch controls would be amazing, but not a deal breaker. I saw the app rating before buying pumps, but felt the pumps were greater for my life and app can always update.
Overall, my favorite pump for work and daily life. Hands down would recommend and hope to see app improvements!

Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts experiences. We've made fixes and improvements in this latest update on some of the issues you mentioned, and passed along your feedback to our team.
Some exciting news, in this new update we also now have tracking for your pump sessions and logging your ounces. Update your app to check it out, and if you need help, you can always contact our app team at ecr@onewillow.com.

I have been a faithful Willow Gen 3 exclusive pumping customer for 9+ months. My Gen 3s have been amazing but I’ve been hard on them (pumping 6-8 times a day for 9+ months) and they were wearing out. I decided to get the Willow Go and I love the new features of the pump but I am disappointed that the Willow Go app has fewer features than the Willow app. I’ve always wanted more data (not less) about my pumps: volume comparisons, tracking volumes graphically from day to day, stacked bar graphs to see when my production is the highest so as to maximize volume, etc. I loved the ability to adjust suction on the Gen 3s from the app.

I was very disappointed that even the older features were not included with the Willow Go app. I imagine the lack of features is due to the change in pumping mechanism from the Gen 3. The Willow Go app NEEDs a volume tracker! Even if it was just the ability to manually put in by the user (by breast and/or total session), you could offer so many useful features to aid the pumping journey.

I look forward to updates—hopefully quickly.

Thank you so much for your feedback, we are so grateful that you have chosen Willow for your pumping journey! We are working hard on improvements and I am happy to share this feedback with our development team.