CASHe Personal Loan App 4+

NEED TO IMPROVE CUSTOMER HELPDEKS

Application and services are really good even with very low rate of interest one can avail loan and can repay but there are some issues to discussed below:

1) If one pays any emi say I have two loans running one personal loan of having emi 1,791/- payable by 03rd and shopping loan 2,196/- payable by 02nd so now if I pay for the emi against personal loan but automatically the amount gets paid to shopping loan, if one wants to borrow more by repaying personal loan here in this case the application doesn't allows to.

2) If one precloses the emi of any loan the loan still shows as active even after date of completion of last emi. I had precloses by paying 2 emi on 29th june the said loan last date was 03rd of August still the loan shows as active.

3) Customer helpdesk is really pathetic, Dear members of Cashe you are here for providing services to the customer during sales ONLY after disbursing the amount if I had to make an query only I have the option to wait for 3-4 days for resolving any query. It is to be noted the interest we pay you that is also not for ONLY the loan we took but we even expect some better instant redressal team.

From being the best to the worst

As it goes without saying, whenever there is something new in the market, there’s always key factors that are honoured such as value for product, customer service etc. but as you progress and start gaining popularity you tend to overlook quite a lot of things and you’re no longer the same company. In my case, I’ve been a customer since probably the inception and I’ve looked forward to cashe for many of my needs and I was glad I chose you. However, of late there’s no proper response for why your application is rejected and your folks from customer service just use robotic responses just to maintain so called service levels. I really don’t understand how an application can be rejected when nothing in the profile has changed nor any major changes w.r.t to SLQ as well. This is the 2nd time this happened and I previously referred and suggested your app to many who were in need. But now with my experience, I’ve personally told whoever I referred not to continue with cashe. Not that it’ll make any difference to the company with just a handful uninstalling the app, but customer experience does matter in the end. Goodbye cashe and thanks for helping in need and thanks for teaching me not to rely too heavily. UNINSTALLED

CashE doesn't value old customer.

When the app launch at App Store I downloaded and I used to enjoy the services from December 2017. However now you guys made the name in the market
And you have earned the money so you guys have not valued the old customer. Just remember in the school we used learn moral old is gold. So now you guys have stopped giving loan Due to my low CIBIL score. But you guys never ever thought I was with you Guys for more than two years. Even you guys have made my CIBIL worst due to your mistake as my loan was closed but you never marked as closed. When I opened my CIBIL reports I came to know you have screwed my score due your laziness team haven't updated it CIBIL and other bureaus team.. Thanks to RBI team with the help of them as you updated my score after 1year. I will never ever recommend to any of my friends, family and colleagues to use your service. Infact as you guys says that you have revised your internal credit rating criteria, why people will use your service it's better they will go to Bank and they will apply loan.. now all the Bank they provide Instant loan & pre-approved loan. After all bank doesn't Hack the phone contacts and What's app message and all the personal stuff.. they way you guys do the business.

Developer Response ,

Thank you for choosing CASHe!