SmartLine Second Phone Number

Name: SmartLine Second Phone Number
Rating: 4.7 (44012 reviews)
Author: GoDaddy.com, LLC

2nd phone number for business

Only for iPhone

Free

44K Ratings
Ages

4+
Years
Category

Business
Developer

GoDaddy.com, LLC
Language

EN
English
Size

78.9
MB

iPhone

SmartLine is a second phone number for your business. When you receive a call through SmartLine, you know it’s for business so you can answer professionally. When you call or text through SmartLine, customers see your new business phone number so your personal number stays private. - Professional Quality. Calls use your cellular connection – NOT VOIP – to give you the call clarity and reliability you need to sound professional. - Spam Call Filter. Answer calls with confidence because spam calls are sent directly to voicemail. - Custom Voicemail. Record a custom voicemail greeting to prompt callers to leave a message. - Voicemail to Text. Get your business voicemail automatically transcribed to text to save you time. - Set Business Hours. Choose when you’re available for business calls and send callers to voicemail after hours. - Stay Organized. See your conversation history of calls, texts, pictures, and voicemail, organized by contact. - Stay Notified. Be notified and follow up quickly whenever you have missed calls, voicemail messages, or texts. -- Terms -- An existing SmartLine subscription is required to use this app. Currently available in the US only. SmartLine will automatically renew via iTunes, unless you cancel 24 hours before the the end of the current billing period. Easily manage and cancel your SmartLine 2nd phone number at any time through your iTunes subscription settings. If you didn't purchase SmartLine through iTunes, you can manage your subscription through the GoDaddy website. Terms of use: https://www.godaddy.com/legal-agreements.aspx Privacy policy: https://www.godaddy.com/Agreements/Privacy.aspx

Ratings & Reviews

4.7

out of 5

44K Ratings

Awful Customer Support
08/08/2020

SootedPear
The SmartLine app functioned well, but the SmartLine service did not have all of the features we needed so we decided to switch to Grasshopper. We ported our number to the new service, then once this was done we cancelled our SmartLine account. Unfortunately there was some technical issue at GoDaddy (the parent service) and our account stayed active even after we cancelled it. I have spent a week trying to get GoDaddy to resolve the issue because our business line is INACCESSIBLE, so far to no avail. It seems no one knows what’s happening and for some inconceivable reason customers are not allowed to speak directly with the SmartLine tech support reps. We have to communicate ONLY with GoDaddy’s tier one support. This is an awful experience and I do not recommend them!
Awful Customer Support
08/08/2020

SootedPear

The SmartLine app functioned well, but the SmartLine service did not have all of the features we needed so we decided to switch to Grasshopper. We ported our number to the new service, then once this was done we cancelled our SmartLine account. Unfortunately there was some technical issue at GoDaddy (the parent service) and our account stayed active even after we cancelled it. I have spent a week trying to get GoDaddy to resolve the issue because our business line is INACCESSIBLE, so far to no avail. It seems no one knows what’s happening and for some inconceivable reason customers are not allowed to speak directly with the SmartLine tech support reps. We have to communicate ONLY with GoDaddy’s tier one support. This is an awful experience and I do not recommend them!
Good but needs work
09/01/2018

seahawk gang
The app works good but could be better. There are a lot of bugs that could still be fixed. First I’ll start with calls are very delayed. By the time the call gets forwarded it’s about 2 rings before it’s a missed call. 2nd this one bugs me the most. Recent calls, texts or voicemails disappear or will not show up on recent call screen. I use this line for my business and When I’m working I don’t hear my phone so when I check it my phone will say I’ve had 2 missed calls and a voicemail but when I go into the app they are not there. Now if I open it thru my notifications screen on my iPhone it will sometimes take me there. Next when I click on some of my customers text threads a different customer thread will show and I have to close the app and reopen it for it to work right again. As of this very moment my app shows 10 notifications but I can NOT view them. They are missed calls, voicemails or texts that I cannot see. I also notice that a lot of times I have missed calls or voicemails and my phone never even rang. And my final issue is voicemails should ALL go into a separate folder. It’s shouldn’t be in the call thread because after a call or text from that number it makes it hard to find your voicemails so that is something the developers should change. Other then these issues the app and idea is great. Hopefully they get these bugs fixed soon and this will become a very good app.

Developer Response
Hello, Thanks for your note. We've made significant improvements in the latest 4.9.0 version including improved notifications and caller id display. I'd highly encourage you to try the latest version. Please reach out to us at SmartLineiOS@godaddy.com in case you have any feedback or question for us. Thanks!
Good but needs work
09/01/2018

seahawk gang

The app works good but could be better. There are a lot of bugs that could still be fixed. First I’ll start with calls are very delayed. By the time the call gets forwarded it’s about 2 rings before it’s a missed call. 2nd this one bugs me the most. Recent calls, texts or voicemails disappear or will not show up on recent call screen. I use this line for my business and When I’m working I don’t hear my phone so when I check it my phone will say I’ve had 2 missed calls and a voicemail but when I go into the app they are not there. Now if I open it thru my notifications screen on my iPhone it will sometimes take me there. Next when I click on some of my customers text threads a different customer thread will show and I have to close the app and reopen it for it to work right again. As of this very moment my app shows 10 notifications but I can NOT view them. They are missed calls, voicemails or texts that I cannot see. I also notice that a lot of times I have missed calls or voicemails and my phone never even rang. And my final issue is voicemails should ALL go into a separate folder. It’s shouldn’t be in the call thread because after a call or text from that number it makes it hard to find your voicemails so that is something the developers should change. Other then these issues the app and idea is great. Hopefully they get these bugs fixed soon and this will become a very good app.
Developer Response 12/18/2018
Hello, Thanks for your note. We've made significant improvements in the latest 4.9.0 version including improved notifications and caller id display. I'd highly encourage you to try the latest version. Please reach out to us at SmartLineiOS@godaddy.com in case you have any feedback or question for us. Thanks!
After over 6 months, texting still poor
04/25/2020

Corrado620
Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text. After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’. So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine.

Developer Response
Hello Corey, we appreciate you sharing your experience with us. We understand that the current messaging experience is not ideal and nor up to par of what you would expect. So we are working on offering you a better messaging experience such as group messaging, sending multiple photos and take a photo & send it in the near future. We'll need to investigate further on why some of your texts are not sending. Please email us at SmartLineiOS@godaddy.com with your SmartLine # and some examples (receiver's # and date/time) when the messages fail to send. We look forward to connecting with you, thanks!
After over 6 months, texting still poor
04/25/2020

Corrado620

Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text. After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’. So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine.
Developer Response 12/03/2019
Hello Corey, we appreciate you sharing your experience with us. We understand that the current messaging experience is not ideal and nor up to par of what you would expect. So we are working on offering you a better messaging experience such as group messaging, sending multiple photos and take a photo & send it in the near future. We'll need to investigate further on why some of your texts are not sending. Please email us at SmartLineiOS@godaddy.com with your SmartLine # and some examples (receiver's # and date/time) when the messages fail to send. We look forward to connecting with you, thanks!
What a nightmare
05/19/2019

Princesskain
I very recently bought this to use as a business line on my personal phone. The texting feature works great - shows business colleagues and clients my new business number . But as soon as I started using the app to make calls, it changes my business phone number to a COMPLETELY DIFFERENT number! Different City and State than my personal or business phone number. And the worst part is - the number it shows on people’s caller ID’s is one that’s blacklisted on the web for being a scammer phone number. This is so horrible! I now have business cards with my new number. And I can’t even return calls to my clients without a DIFFERENT NUMBER showing up - a junk solicitors phone number FROM A DIFFERENT STATE showing up on their caller ID?!. Spent over an hour on the phone with tech support, they can’t figure it out? Now I am waiting to see if someone else can fix the problem. They told me to give them 72 hours. I will update this post if the problem gets fixed. I NEED it to get fixed. This is a big and costly glitch. NOTE:::: This app is through ITunes which apparently isn’t affiliated with Godaddy directly. Which could be a problem for people. Esp when something goes wrong and Godaddy can’t even help you- they’re left emailing iTunes support. Just keep that in mind. Also, you cannot link this to your regular Godaddy billing. Very inconvenient.

Developer Response
Hello, thanks for reaching out to us. What you're experiencing is definitely odd and shouldn't be happening. Your SmartLine # should be the number that is displayed on the receiver's end. Please send us an email to SmartLineiOS@godaddy.com with your SmartLine # and we can investigate this issue further for you, thanks!
What a nightmare
05/19/2019

Princesskain

I very recently bought this to use as a business line on my personal phone. The texting feature works great - shows business colleagues and clients my new business number . But as soon as I started using the app to make calls, it changes my business phone number to a COMPLETELY DIFFERENT number! Different City and State than my personal or business phone number. And the worst part is - the number it shows on people’s caller ID’s is one that’s blacklisted on the web for being a scammer phone number. This is so horrible! I now have business cards with my new number. And I can’t even return calls to my clients without a DIFFERENT NUMBER showing up - a junk solicitors phone number FROM A DIFFERENT STATE showing up on their caller ID?!. Spent over an hour on the phone with tech support, they can’t figure it out? Now I am waiting to see if someone else can fix the problem. They told me to give them 72 hours. I will update this post if the problem gets fixed. I NEED it to get fixed. This is a big and costly glitch. NOTE:::: This app is through ITunes which apparently isn’t affiliated with Godaddy directly. Which could be a problem for people. Esp when something goes wrong and Godaddy can’t even help you- they’re left emailing iTunes support. Just keep that in mind. Also, you cannot link this to your regular Godaddy billing. Very inconvenient.
Developer Response 05/20/2019
Hello, thanks for reaching out to us. What you're experiencing is definitely odd and shouldn't be happening. Your SmartLine # should be the number that is displayed on the receiver's end. Please send us an email to SmartLineiOS@godaddy.com with your SmartLine # and we can investigate this issue further for you, thanks!

The SmartLine service will end on 9/30/2024 and we'll be moving your SmartLine number to our upgraded messaging product, GoDaddy Conversations. We'll notify you in the app when we're about to start the move for your number. You can continue using SmartLine as normal during this transition and until the move is complete. - If you purchased the SmartLine subscription via App Store, you may be prompted to provide missing information before we can move you. - If you send text messages, register your business immediately when prompted in the app. This will help ensure you’ll able to text when you move over to GoDaddy Conversations. This is due to an industry wide effort by U.S. mobile carriers (Verizon, AT&T, & T-Mobile) to help reduce unwanted spam messages. You are required to register your business number to send text messages on their platforms. For more information: https://www.godaddy.com/help/smartline-is-being-replaced-by-godaddy-conversations-41808

Version 4.51.0

08/01/2024

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contacts

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Privacy Policy

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Version 4.51.0

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Data Linked to You

Data Not Linked to You

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