Spin gives you the freedom to move. Just download our easy-to-use, reliable app for access to thousands of shared scooters and bikes across the country. Need a lift? Hop on a Spin for a safe and affordable way to commute, get around campus, run an errand, or get some fresh air. Spin scooters and bikes are emissions-free, so you’ll also help keep the air fresh every time you ride.
How to Take a Spin:
- Open the app to find the nearest Spin scooter or bike.
- Unlock your Spin by scanning the QR code or by entering its ID.
- Ride safely to your destination, using bike lanes where available.
- Park responsibly, avoiding pedestrian right of ways, building entrances, and wheelchair ramps.
Want Spin scooter or bike-sharing where you live for your commute? Have feedback on your ride? Contact firstname.lastname@example.org, or find more info at www.spin.app
Thanks for riding with Spin! To make your rides even more enjoyable, we update our app regularly.
- Bug fixes and general improvements
Ratings and Reviews
My first experience and I found it too be too fast for me, but my son has no problems with it. I rode about 4 min minutes and decided to end my ride and the darn thing would not stop! The app that went into a perpetual downloading mode and the time continued on! It’s Saturday and I called the number on the scooter itself, in addition to two other customer service numbers from the internet and no one picked up bc business hours are Monday through Friday. When it was all over it had been 35 minutes and now I had to find a valid parking spot. I checked the requirements as listed on the app and still it took a total of 4 minutes to get it in the exact spot! Omg! I was charged for 39 minutes for a 4 minute spin!! I am so disappointed!
Well, looks like I owe Spin scooter an apology...I WAS WRONG!!! Apparently, these guys do work the weekends. One of the calls I made allowed me to leave a message. I explained my issue and left my email address and phone number. After being home a little over an hour , I again checked the app , and to my surprise, noticed my account had been refunded! I had a missed voicemail from Phill with Spin support advising me that he had located the scooter and my activity and refunded me. It WAS THAT EASY!!!! They jumped right on it and resolved the problem. I AM SO IMPRESSED! THIS IS EXCEPTIONAL CUSTOMER SERVICE. Thank you and I’m amazed at your professionalism and quick reponse.
It was ALOT of fun. The scooters were quicker than I thought they’d be. I also like the fact that they’re providing a service that helps give people easier and perhaps more accessible or efficient means of transportation. Whether it’s a daily commute to work across the city, getting to your next class across campus or just a fun cruise around the town with friends, this is a quick and budget friendly way to do so! It’s pretty straight forward to start your ride but if you run into an issue like I did midway through my ride. Which brings me to my conclusion this probably one of the worst customer service/help set ups I’ve ever came across. I happened to run into an issue on my first ride and I ended my ride early which prompted the app to ask for a photo of where you parked it and thinking I had to reload my account with funds to ride longer I “parked” it in a non parking zone to quick reload and hop back on but ended up being locked off the scooter a mile and a half away from my vehicle. Also mind you that it states you can be charged a penalty fee if left outside of a designated parking zone and these things are locked and too heavy to just walk it to a parking zone. Their only means of support were sending and email and waiting for a reply or calling a number in which nobody picked up and it went to a generic voicemail to leave a message for a call back. I received a call two hours after the fact I and a email reply probably 4-5 hours later. Could be 4 stars?
Huge design flaw...
#1 A cell phone holder would be great so that we can use google maps for route guidance while riding and not have to stop so much and pull out our phones, reopen the map app, wait for it to orient to our new location, etc.
#2 Design Flaw: I was riding along the sidewalk when I realized I was about to ride off the curb. I quickly jumped my feet off the board to bring myself to a stop, but my hands were still gripping the handle bars and therefore the throttle. You would probably think it’s easy to let go of the throttle, but when you are riding as fast as the scooter will go and then take your feet off in order to stop the thing, your grip becomes tighter because it is the only thing keeping the scooter to you. You are wanting to come to a quick and complete stop, not launch the scooter down the street or off the curb. Anyhow, this is how you see people stumble-running with a scooter. It’s because your body doesn’t let you release your grip (and throttle) and so the wheels keep spinning, so the scooter keeps going.
The Solution: there should be a weight sensor in the foot board so that as soon as there’s no more weight on the board the [motor] acceleration stops. Again, as soon as a person steps off of the foot board the motor cuts off. You don’t have to apply the brakes—stopping the motor’s acceleration should be enough help to prevent someone from crashing or stumbling when trying to quickly stop.
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- Skinny Labs Inc.
- 93.2 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
English, Arabic, Burmese, Cambodian, Catalan, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Somali, Spanish, Swedish, Thai, Traditional Chinese, Ukrainian, Vietnamese
- Age Rating
- 17+ Unrestricted Web Access
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2021 Skinny Labs Inc.
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With Family Sharing set up, up to six family members can use this app.