At first I wasn’t sure if there was a glitch on my app or people just didn’t do the ratings after I delivered. I have completed over a thousand orders and can’t seem to get passed 99 five stars. The only time it changes is when a random four star shows up with no explanation and the five star amount reduces. Also I have received several compliments from customers but I’m unable to see them. I have talked to other shoppers about this and they have showed me their ratings and some have been in the thousands. I’m also having issues with orders appearing for a fraction of a second then disappearing before I can react. Sitting at stores and waiting when the app says 15-30 minutes or even 5-15 minutes and no orders come up. I move to a different store only to get an order at a store that’s not even on the map. Also why does the pay reduce when a customer requests a refund on an item that isn’t available and the customer didn’t like any replacement options? Sometimes I spent entirely to much time waiting on customers to respond to messages and searching for items that aren’t there just to have my pay reduced. Even with these issues I’m still giving Instacart a five star review because for me there are more pros than cons. At least most days. Also I have never had any issues with shopper support. They have always been nice and helpful.

Instacart is a great way to make independent money. I do it as a main source of income I have 3 kids and it works just fine for my life. I do have a problem with “support”. I was just threatened for expressing concerns so I decided to express here. A problem I have is the rating system. We have no control over disputes if not attached to a particular item. For some background I’m a diamond cart 5 star shopper and I give everyone the same level of respect. I’ve watched the lessons and have improved myself to this level of shopper and take what I do seriously. You can put your all into someone’s order and 1 item can be the difference between a 5 and 1 star. People are emotional and irrational especially while spending their hard earned money. We as shoppers get the bad end of that which is unfair. We go out of the way to communicate and suggest replacements which requires the actual customer service and that’s where problems are, people don’t respond or irresponsibly ask for a refund they didn’t want (this happens a lot to me). We need a voice as shoppers when it comes to defending ourselves and earning potential. We can’t dispute actual ratings. I think that would be extremely helpful to be able to at least look back and see why and learn from a mistake if one was rightly made. I give you a 1 star in hopes to gather the attention to fix this issue.

I Absolutely love the switch to On-Demand Sunday’s I have church and family time and we go to church at 8:00am and church is an hour long so if i wanted to have a slight chance of getting hours I would have to leave church 10 min early and go outside and some how I would still end up on a waiting list so not to mention how embarrassing it was walking out early because I don’t bring my phone in with me. So I personally love the change to on demand wake up get ready open the app and immediately head to work and than when I’m done, I’m done no consequences I just go home. So thank you Instacart I fully support your decision and if anyone wants to throw a fit it’s very obvious that they can thank all the inconsistent people signing up for hours and than either bailing an hour or 2 befor there shift or bailing and not even saying anything. That may not be a big deal to anyone else but that’s money Instacart is loosing because I guarantee it’s a minimum of a half an hour by the time someone accepts the hours and gets out the door and in a position to accept an order and that’s 30 minutes of unsatisfied customers trying to make an order or what should have been delivered at 4:30 to make dinner at 5:00 is now not showing up u til 5:00 messing up there schedule possibly convincing them that they shouldn’t use Instacart. But anyways.. Good job Team Instacart is all I have to say I really like what you all have done!

I have been a full service shopper since May of 2020 and have completed well over 200 batches. For my “Thank you bonus” I was given the base payment of $50 for all my hard work when the company said the bonus is based on the number of batches that have been completed. 200 being the highest amount of batches completed and the minimum amount needed for the maximum bonus amount one can get and 10 batches completed by December 9th for the minimum bonus amount of $50. Customer support is useless for this issue I was told that they can’t help me because they don’t have any information on how the bonuses are given out and that they couldn’t help me. Also when going shopping in stores the other people shopping are just so rude and it’s just so stressful to get through the day but I do my job to help out others during these unpredictable times. Sometimes the customers will lie and say that they haven’t received their items when they have and it ends up bringing down your rating so I have had to start taking pictures of each bag with the items in it to insure that everything is accounted for. And if your rating drops to far it affects you from accessing certain batches which is wrong when the customers are lying but of course the company will believe the customer before you hence the reason I take the pictures.