I picked a chair exercise plan. It is more stretching than anything else. But I thought it would get to be more exercise as the days went by. Today I did the 20th day of my plan for chair exercises. But when I went into the app, it came up as day 1 of a mat exercise plan. I went in and changed back to chair exercises, hoping I’d get back to where I was. In order to move leave this screen, I had to agree to change the days from my old plan (mat exercises, which I never did) to day one of my “new” plan. Nevertheless, the app then took me to day 20 of the the chair exercises plan I have been following. But when I finished, the app set me up for day 2 for tomorrow’s plan and I am back to a 3 minute exercise routine. I don’t feel this app is improving my overall fitness and I wish I could get my money back. The 7 day trial is worthless and doesn’t really let you know how the app works…although after 20 days, I’m not sure how the app works as I didn’t choose mat exercises.Update: From 3 stars to 4. The customer service provided the the staff of this app is excellent. They let me know that an update was due. After the update, I was still at day 2, but by the next day, I was back at day 21. I still have concerns as to whether this app will actually improve my overall fitness. But they are responsive.
Dear Mcgtreti, we sincerely apologize for any inconvenience you've experienced with our app. We value your feedback and are fully dedicated to addressing and resolving the issues.We have released a new version, V1.7.10, specifically designed to address the bug you experienced. We highly recommend updating to the latest version to ensure a smoother and improved user experience. Your satisfaction is our priority, and we believe this update will significantly enhance your experience.To ensure your problem has been solved, please kindly reach out to us at support@thevisionext.com, and we'll strive to respond within 24 hours. Thank you for your understanding. We're always here to help you reach your fitness goals!Annie from LazyFitUpdate:Dear Mcgtreti,we sincerely appreciate your updated feedback and apologize for the inconvenience you initially faced with the app's unexpected changes.We are committed to providing a more stable and enjoyable experience moving forward. Your patience and understanding during this process are truly valued.we assure you that we are continuously working to enhance our programs to meet the diverse needs of our users. Your feedback serves as a valuable insight into areas for improvement, and we are grateful for your continued engagement.Should you have any further questions, concerns, or suggestions, please feel free to reach out to us. We are here to ensure your satisfaction and help you make the most out of your fitness journey with our app.Thank you for being a part of our community, and we look forward to supporting you on your fitness goals.Annie from LazyFit