I originally received Sirius free for 3 months with my vehicle purchase, it was okay but I didn't use it much because I already had my radio station in an app and listened to my content through other platforms and they were not on the app!!! I received a call from a customer service representative who was letting me know I could have 3 more months for only $2, ask me about content I liked, suggested some channels and such!!! Now this call came while I was in the car with two crying, fighting, singing kids that I had just picked up from daycare, so it was difficult to hear the lady and I was attempting to get her off the phone...I listened to about 2 episodes and a few kids songs before resorting back to the platforms I know and love...fast forward 3 months and I'm charged for the subscription that I didn't know I had to cancel, so I immediately open a chat to cancel and ask for a refund, they refuse to give me a refund stating that I had 7 days to cancel (3 mos ago) and since I had not canceled at that time their policy stated no refund!!! So now I've paid for another month (almost $30) for something I've not used in 2.5 months, will not be using in the next 30 days, but the "integrity" of this company is to keep someone's money for a product they don't want, didn't ask for and won't be using!!! BRAVO Sirius what a great business model you have!!!

The latest app version is horrible. The channels used to be very easy to find, now it’s next to impossible to find the full channel lineup. Channels are grouped into genres or moods. Some channels you would expect to be in a genre are not, and they are not in a mood so it is hard to find them. Some channels are listed in several places, make up your mind where they belong! I can’t play the app through my TV anymore without it stopping when playing streaming channels sometimes after 1-2 songs or sometimes after 30 minutes. The help area on the XM site says it will cut off streaming every hour to make sure you are listening. How crazy is that? Maybe I leave it on for my dog to listen to during the day while I am away. Also annoying and didn’t happen before is the app will cut off randomly and give the message that the app is streaming on another device do I want to continue on this device. That is not correct, I am not streaming on any other device. So if I say yes, continue on this device, in a few more minutes, it will cut off again and give that same message about streaming on another device. Please bring back the old version or more of the functionality of the prior version. It is difficult to see the channel icons because they are so small in the list in the library or a channel lineup list. This is making me question the continued use of XM. It is becoming more aggravating than it’s worth.

I called today to find out why my account was closed. One of the issues was I had purchased a new car and they supposedly transferred my account over last month but that never happened. The girl I spoke to on the phone said she could see my previous account information but that I would have you re sign up. She said they are running a special for $5.99 a month. I agreed to that. She then asked me for my debit card information. I asked her why she would need this seeing as they successfully pulled a payment last month. She said that since I was signing up under a new promo she needed it. Still being hesitant I ended up giving it to her. So now this lady has my full name, email address, phone number and my debit card information. One hour later, I get an email from some company saying that they are waiting for my bank to approve a transfer of $1400 in funds to some lady from another country. When I called this money transferring company the supervisor said someone used my information to open an account to transfer funds. I asked what information they needed to do this. He said your name, email, phone number and account information. He blocked and closed the account and I had to close down my debit card. I also called Sirius to let them know what happened and I canceled my service and asked that they do not contact me with any future solicitation. You can’t trust anyone anymore in this world!!

They keep stating that you can scrub on the timeline but you cannot. When listening in the past on shows you cannot scrub either direction when the app screws you and jumps to live or back to program start for unknown reasons. Makes me crazy and is super frustrating. Playback still will not auto restart after playing a video from another app. Btw, I’ve sent feedback thru the app dozens of times with no response from the company.Latest version says they enhanced the scrubbing ability on the timeline and I will tell you that you CANNOT SCRUB on the timeline at any point. If you are listening in arrears or live it just DOES NOT WORK. Lack of documentation also is an issue because it might say somewhere how to make it work but they choose to keep this information secret.Recent versions of the app including latest will not maintain your position in the timeline when your device swaps between 5G & WiFi and backhand. I listen in arrears nearly 100% of the time and if my phone swaps between 5G and WiFi or back, the app will lose its place in the timeline and pop back to Live, missing out on the rest of the show I was listening to. And since you cannot scrub on the timeline I can never get back to exactly where I was. I have to keep my phone on 5G always and “forget” all WiFi networks at this point. It’s a mess and makes me crazy mad.