Air Canada + Aeroplan

Name: Air Canada + Aeroplan
Rating: 4.8 (22345 reviews)
Author: Air Canada

Book, Fly, Aeroplan

Free

22K Ratings
Ages

4+
Years
Category

Travel
Developer

Air Canada
Language

EN
+ 1 More
Size

646.1
MB

With the Air Canada + Aeroplan app, seamlessly book flights, manage travel and get the most of your Aeroplan loyalty benefits — all in one place. EVEN BETTER TOGETHER Sign in with Aeroplan to unlock access to loyalty program benefits. Check your points balance, track Elite status progress, view recent transactions, and access popular features like the Aeroplan eStore, car rentals, and hotel bookings — all from the app. BOOK YOUR WAY Book your next trip using cash, redeem Aeroplan points, or use a combination of Points + Cash. You can even cover taxes, fees, and charges entirely with points for a seamless booking experience. REAL-TIME UPDATES WITH LIVE ACTIVITIES Stay informed throughout your trip with real-time updates, now available on your Lock Screen and Dynamic Island. Whether it's boarding, gate changes, or flight status updates - get details at a glance without opening the app. BAG TRACKING Track your checked bags from drop-off to carousel. Real-time notifications keep you informed at every step, letting you know if you need to collect your bag at a connecting airport or when your bag is ready at the carousel after arrival. JOURNEY Effortlessly navigate your day of travel with the Journey, which offers step-by-step guidance with personalized details tailored to your booking, including pre-travel tips, airport arrival and bag drop information, important connection and layover details, and more. DYNAMIC BOARDING PASS Access your boarding pass quickly within the app or add it to Apple Wallet, either way - it's available for offline use. Push notifications dynamically update your boarding pass with any changes, including seat changes and upgrades, ensuring you're always ready to go. NAVIGATE WITH EASE Navigate busy airports with ease with turn-by-turn directions and walk times. Now available at 12 airports, including Toronto (YYZ), Montreal (YUL), and Vancouver (YVR). READY TO DOWNLOAD? By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618 IMPORTANT DISCLOSURES These functions apply when enabled: • Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps. • Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights. • Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar. • Notifications: push notifications are used to send you service messages related to your upcoming travel. • Camera: add images to the feedback you send to Air Canada. • Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app. PRIVACY POLICY By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html) Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca ® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada ®† Aeroplan: registered trademark of Aeroplan Inc.

Ratings & Reviews

4.8

out of 5

22K Ratings

Dedicating this to the wonderful staff of Air Canada !!!
01/25/2021

SumanBKassis
Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.
Dedicating this to the wonderful staff of Air Canada !!!
01/25/2021

SumanBKassis

Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.
Great app but dissatisfied with customer service
07/02/2022

M. Batchelor
This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly. The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this. It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!
Great app but dissatisfied with customer service
07/02/2022

M. Batchelor

This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly. The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this. It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!
Getting better
Mar 16

Come fly with me
Over the years this app is improving but it’s still clunky. Try to manage a booking or use an upgrade and despite being logged in you are thrown out to an external URL and forced to log in again. The AC digital team would benefit from design thinking. Put your client and the center and developer use scenarios and ease of use journeys that are still secure, but save your customers time. The closer you can properly integrate Aeroplan and air Canada the more your customers will appreciate you. Then there is the 7 levels of menu you have to hit and click to view waiting lists on aircraft. It’s so hidden people rarely know it exists. So this is an okay app, has come a long way, lots of work to do. Get some customers in your design labs.
Getting better
Mar 16

Come fly with me

Over the years this app is improving but it’s still clunky. Try to manage a booking or use an upgrade and despite being logged in you are thrown out to an external URL and forced to log in again. The AC digital team would benefit from design thinking. Put your client and the center and developer use scenarios and ease of use journeys that are still secure, but save your customers time. The closer you can properly integrate Aeroplan and air Canada the more your customers will appreciate you. Then there is the 7 levels of menu you have to hit and click to view waiting lists on aircraft. It’s so hidden people rarely know it exists. So this is an okay app, has come a long way, lots of work to do. Get some customers in your design labs.
Is this app done?
10/01/2020

jsonlinter
REVISING TO A 1 out of 5.This app is so bad that you will receive a notification on your iPhone that a flight schedule has changed. BUT open the app and there will be no such alert (there is no alert screen) and the flight in your itinerary will still show...the old schedule. Quit the app and restart, same thing, no update. IF ANYTHING THE APP SHOULD ALWAYS SHOW THR CORRECT INFORMATION. The right way to build an app is for it to pull updates the second you relaunch it or pull down from the top to refresh or for Pete’s sake offer a button that says “Check for updates.” No idea what Air Canada is doing. And the little bell at the top. That should not lead to a setting. Those go in “Settings.” That bell icon should lead to, wait for it...Alerts (seen and unseen).Absolutely unacceptable. —-Seriously, it’s like they got half way through making this app and then kind of gave up and embedded a web view to finish it off. My boarding passes don’t show up in the app even after checking in. You can’t add your pass to the wallet unless you long click on the link? You can only retrieve your pass by going back to check in where it then tells you you’ve already checked in (duh) and then gives you the option to view your pass! Thing is, that looks like a call each time to the internet so if you’re phone for whatever reason doesn’t have a signal at the gate...Like how is this considered version 5 of an app when I don’t see it as version 1?

Developer Response
RESPONSE TO AN EARLIER REVIEW (Sep 8, 2020):Thank you for your feedback regarding check-in and boarding pass.After you've checked-in (using the app), the boarding pass becomes available in the app and can be found at the bottom of every screen for quick and easy access. Boarding passes stored in the app are also available offline. You shouldn't need to retrieve them through the check-in window.The app will also automatically attempt to retrieve boarding passes if your booking is saved in the app (in Trips), but you can manually add your boarding pass to the app by following these steps: From 'Home' tab, press the menu button in the top left corner, then press 'Boarding passes'. From the 'Boarding passes' screen, press 'Add boarding pass' and provide your booking reference number and last name, then press 'Add'.We'll be making some improvements in this area over the next few releases, but in the meantime - let us know if the steps listed above worked for you.Questions? Write us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.---FOLLOW UP (Oct 5, 2020)Thank you for your updated feedback regarding the app. At every app start, the app automatically pulls/fetches the latest information for all bookings in the app, as well as retrieves updates for flight status, and Aeroplan profile if you're logged in. This means that a few seconds after the app starts, it is always showing the latest and correct information for your booking, flights, and profile. To let you know that everything updated correctly (or not), we display the last updated time on all screens which pull information from these backend systems. Look for the "Updated less than a minute ago" messaging, which usually appears near the top of the screen. If this information cannot be updated, then you'll see a different message, such as "Updated more than an hour ago".Even with the tips we provided earlier, it sounds like the app isn't working as well as expected for you. We're sorry to hear that. In our earlier reply, we asked that you kindly reach out by email - but we haven't received anything from you yet. If you have suggestions for improvement, found a bug, would like some help troubleshooting or just need someone to talk to about the app then please write us at mobile@aircanada.ca, and include "App Store Review from jsonlinter" in the subject line, so that we can follow up.---FOLLOW UP (Oct 19, 2020)Hello jsonlinter, we still haven't heard from you! Get in touch anytime by writing us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.
Is this app done?
10/01/2020

jsonlinter

REVISING TO A 1 out of 5.This app is so bad that you will receive a notification on your iPhone that a flight schedule has changed. BUT open the app and there will be no such alert (there is no alert screen) and the flight in your itinerary will still show...the old schedule. Quit the app and restart, same thing, no update. IF ANYTHING THE APP SHOULD ALWAYS SHOW THR CORRECT INFORMATION. The right way to build an app is for it to pull updates the second you relaunch it or pull down from the top to refresh or for Pete’s sake offer a button that says “Check for updates.” No idea what Air Canada is doing. And the little bell at the top. That should not lead to a setting. Those go in “Settings.” That bell icon should lead to, wait for it...Alerts (seen and unseen).Absolutely unacceptable. —-Seriously, it’s like they got half way through making this app and then kind of gave up and embedded a web view to finish it off. My boarding passes don’t show up in the app even after checking in. You can’t add your pass to the wallet unless you long click on the link? You can only retrieve your pass by going back to check in where it then tells you you’ve already checked in (duh) and then gives you the option to view your pass! Thing is, that looks like a call each time to the internet so if you’re phone for whatever reason doesn’t have a signal at the gate...Like how is this considered version 5 of an app when I don’t see it as version 1?
Developer Response 10/18/2020
RESPONSE TO AN EARLIER REVIEW (Sep 8, 2020):Thank you for your feedback regarding check-in and boarding pass.After you've checked-in (using the app), the boarding pass becomes available in the app and can be found at the bottom of every screen for quick and easy access. Boarding passes stored in the app are also available offline. You shouldn't need to retrieve them through the check-in window.The app will also automatically attempt to retrieve boarding passes if your booking is saved in the app (in Trips), but you can manually add your boarding pass to the app by following these steps: From 'Home' tab, press the menu button in the top left corner, then press 'Boarding passes'. From the 'Boarding passes' screen, press 'Add boarding pass' and provide your booking reference number and last name, then press 'Add'.We'll be making some improvements in this area over the next few releases, but in the meantime - let us know if the steps listed above worked for you.Questions? Write us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.---FOLLOW UP (Oct 5, 2020)Thank you for your updated feedback regarding the app. At every app start, the app automatically pulls/fetches the latest information for all bookings in the app, as well as retrieves updates for flight status, and Aeroplan profile if you're logged in. This means that a few seconds after the app starts, it is always showing the latest and correct information for your booking, flights, and profile. To let you know that everything updated correctly (or not), we display the last updated time on all screens which pull information from these backend systems. Look for the "Updated less than a minute ago" messaging, which usually appears near the top of the screen. If this information cannot be updated, then you'll see a different message, such as "Updated more than an hour ago".Even with the tips we provided earlier, it sounds like the app isn't working as well as expected for you. We're sorry to hear that. In our earlier reply, we asked that you kindly reach out by email - but we haven't received anything from you yet. If you have suggestions for improvement, found a bug, would like some help troubleshooting or just need someone to talk to about the app then please write us at mobile@aircanada.ca, and include "App Store Review from jsonlinter" in the subject line, so that we can follow up.---FOLLOW UP (Oct 19, 2020)Hello jsonlinter, we still haven't heard from you! Get in touch anytime by writing us at mobile@aircanada.ca, and please include "App Store Review from jsonlinter" in the subject line, so that we can follow up.

• Discover the redesigned Aeroplan Elite experience with the introduction of the Status Qualifying Credits (SQC) and Milestones benefits: - Navigation is now simpler, making it easier to access your Elite Status benefits and track your progress. - The enhanced status tracker provides a clear view of your SQC accumulation and milestones threshold.

Version 5.69.0

1d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Larger Text
- Dark Interface
- Differentiate Without Color Alone
- Sufficient Contrast

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Ratings & Reviews

What’s New

Version 5.69.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Supported Features

VoiceOver

Larger Text

Dark Interface

Differentiate Without Color Alone

Sufficient Contrast

Information

Supports

Wallet

More by Air Canada

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