Priceline - Hotel, Car, Flight

Name: Priceline - Hotel, Car, Flight
Rating: 4.8 (1154045 reviews)
Author: priceline.com

Great deals & Travel Booking

Free

1.2M Ratings
Age Rating

18+
Years
Chart

#25
Travel
Developer

priceline.com
Language

EN
English
Size

387.4
MB

Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the Priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock Priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock Priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. RENTAL CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP FLIGHTS Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! Priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.

Ratings & Reviews

4.8

out of 5

1.2M Ratings

Read, understand, patient, kind
06/19/2022
kawikajapoti
I have used Priceline without any problems that other users have had issues with. I do cross reference across multiple apps, including reading the terms of what I am purchasing. When purchased by the app I have always received top service from the companies that have been contracted for the service! I am no one special, but I do let those who I come into contact with, treat them with respect and patience. Even in todays electronic age there is a degree of error that happens. I recently rented a car thru the app, the company I got was Hertz, I read up on any issues that previous renters had, again across multiple apps. I did accept it even after the many negative reviews I came across. Upon arrival at SeaTac, they were short of cars, the agents were very cordial and apologetic, They did not have the car class that I asked for, Nela was overwhelmed, but handling her business, I could hear what was going on, I said to her just do what you need to, I’ll sit down while you figure it out. After 10 or less she called me up and apologized, and said she could only offer me a BMW 740i in the full size category, I declined it and she was able to get me a mid size suv. I accepted it, know that this is the end of the pandemic and people are starting to travel in much higher volumes. I think that Hertz is still in reorganization mode, lots of businesses are short handed. The way the staff handled the situation is people you want as your employees. Be Patient, Be Kind, Be respectful, Be understanding.
Read, understand, patient, kind
06/19/2022
kawikajapoti

I have used Priceline without any problems that other users have had issues with. I do cross reference across multiple apps, including reading the terms of what I am purchasing. When purchased by the app I have always received top service from the companies that have been contracted for the service! I am no one special, but I do let those who I come into contact with, treat them with respect and patience. Even in todays electronic age there is a degree of error that happens. I recently rented a car thru the app, the company I got was Hertz, I read up on any issues that previous renters had, again across multiple apps. I did accept it even after the many negative reviews I came across. Upon arrival at SeaTac, they were short of cars, the agents were very cordial and apologetic, They did not have the car class that I asked for, Nela was overwhelmed, but handling her business, I could hear what was going on, I said to her just do what you need to, I’ll sit down while you figure it out. After 10 or less she called me up and apologized, and said she could only offer me a BMW 740i in the full size category, I declined it and she was able to get me a mid size suv. I accepted it, know that this is the end of the pandemic and people are starting to travel in much higher volumes. I think that Hertz is still in reorganization mode, lots of businesses are short handed. The way the staff handled the situation is people you want as your employees. Be Patient, Be Kind, Be respectful, Be understanding.
Good price & hotel, HORRIBLE EXPERIENCE AND EVEN WORSE CUSTOMER SERVICE!
07/04/2021
Lina Leez
I booked a room a month in advance for 4th of July Weekend with the “pay now” feature. The money was immediately taken out my account. Fast forward to the day of check-in… Myself (currently 5 1/2 months pregnant) and my husband (& our 3 kids) DROVE 39hours across country to spend this weekend with our family. Check-in wasn’t until 3pm (which is normal) BUT due to Priceline taking our money and never sending the hotel their portion, we were unable to check in until 9pm! We sat in the parking lot of the hotel well over 4 hours on the phone with Priceline to sort it out. Mind you we had to keep calling Priceline customer service 4 times with each call having over an hour of wait time just to even speak with someone! Finally after nearly 5 hours of waiting in a car after driving 39 hours, Priceline said they can only compensate us a 5% coupon for our next booking. We missed a WHOLE evening of prepaid events we was unable to attend or get a refund for all because of Priceline and they’re not even willing to compensate us?!?!?! Mind you I’m currently a GOLD VIP Member & literally only 2 bookings away from being PLATINUM!!! At this point I refuse to use this app any further. & I’m spreading the word to everyone I referred. Highly disappointed. I’ve been loyal to Priceline since 2010! All for customer service to treat me and my family like trash! Also I realized, the discount with being a gold member, I only paid 3$ less a night than if I was to book directly with the hotel. Even more of a reason to cut ties!

Developer Response
Thank you for taking your time to let us know about your experience. We truly apprentice the opportunity to assist you in this matter. Please give us a call at 1-877-477-5807 or chat with us at https://www.priceline.com/help. Thanks.
Good price & hotel, HORRIBLE EXPERIENCE AND EVEN WORSE CUSTOMER SERVICE!
07/04/2021
Lina Leez

I booked a room a month in advance for 4th of July Weekend with the “pay now” feature. The money was immediately taken out my account. Fast forward to the day of check-in… Myself (currently 5 1/2 months pregnant) and my husband (& our 3 kids) DROVE 39hours across country to spend this weekend with our family. Check-in wasn’t until 3pm (which is normal) BUT due to Priceline taking our money and never sending the hotel their portion, we were unable to check in until 9pm! We sat in the parking lot of the hotel well over 4 hours on the phone with Priceline to sort it out. Mind you we had to keep calling Priceline customer service 4 times with each call having over an hour of wait time just to even speak with someone! Finally after nearly 5 hours of waiting in a car after driving 39 hours, Priceline said they can only compensate us a 5% coupon for our next booking. We missed a WHOLE evening of prepaid events we was unable to attend or get a refund for all because of Priceline and they’re not even willing to compensate us?!?!?! Mind you I’m currently a GOLD VIP Member & literally only 2 bookings away from being PLATINUM!!! At this point I refuse to use this app any further. & I’m spreading the word to everyone I referred. Highly disappointed. I’ve been loyal to Priceline since 2010! All for customer service to treat me and my family like trash! Also I realized, the discount with being a gold member, I only paid 3$ less a night than if I was to book directly with the hotel. Even more of a reason to cut ties!
Developer Response 07/06/2021
Thank you for taking your time to let us know about your experience. We truly apprentice the opportunity to assist you in this matter. Please give us a call at 1-877-477-5807 or chat with us at https://www.priceline.com/help. Thanks.
VIP Platinum Member Who’s Disappointed with Priceline
07/22/2023
Paffair
I have used Priceline for the last 2 yrs and never had a problem until now … I booked a hotel for the night due to power outage Arrived at my hotel only to find their hot water wasn’t working Operational Manager said Priceline was notified So I called Priceline to be moved to a new hotel The customer service lady appears to have no knowledge of what was going on So I let her speak with operational Manager John and he confirmed what was happening even told her he was refunding the money with no penalties… I then asked the lady to move me to another hotel Now mind you I wasn’t asking for my money back I was asking just to get new reservation at different hotel she proceeded to tell me I would have to book new reservation on line meaning I have to pay another $100+ when they already have the money I asked to speak with her supervisor who was just as rude to me ……. Then was transferred to the reservation department Who tried to make me feel better by saying he was gonna fix it and no extra money was needed …. LIAR he finds me a hotel and tells me it was gonna cost me $139 in Worthington Ohio on the North side of Columbus when I specifically told him I need to be close to Reynoldsburg Ohio on the Eastside and told he was ready for my card Number ……I politely told him Thank you I’ll just go home and delete your app if this is how you treat VIP I don’t want any parts of this company …….. Contact hotel before booking thru them because they won’t be any help if something is wrong at the hotel and PRICELINE I definitely want my money back

Developer Response
We would like to have the opportunity to speak with you directly. Please get in touch with us at 1-800-774-2354, so you can talk to a member of our Customer Care team for assistance.
VIP Platinum Member Who’s Disappointed with Priceline
07/22/2023
Paffair

I have used Priceline for the last 2 yrs and never had a problem until now … I booked a hotel for the night due to power outage Arrived at my hotel only to find their hot water wasn’t working Operational Manager said Priceline was notified So I called Priceline to be moved to a new hotel The customer service lady appears to have no knowledge of what was going on So I let her speak with operational Manager John and he confirmed what was happening even told her he was refunding the money with no penalties… I then asked the lady to move me to another hotel Now mind you I wasn’t asking for my money back I was asking just to get new reservation at different hotel she proceeded to tell me I would have to book new reservation on line meaning I have to pay another $100+ when they already have the money I asked to speak with her supervisor who was just as rude to me ……. Then was transferred to the reservation department Who tried to make me feel better by saying he was gonna fix it and no extra money was needed …. LIAR he finds me a hotel and tells me it was gonna cost me $139 in Worthington Ohio on the North side of Columbus when I specifically told him I need to be close to Reynoldsburg Ohio on the Eastside and told he was ready for my card Number ……I politely told him Thank you I’ll just go home and delete your app if this is how you treat VIP I don’t want any parts of this company …….. Contact hotel before booking thru them because they won’t be any help if something is wrong at the hotel and PRICELINE I definitely want my money back
Developer Response 07/27/2023
We would like to have the opportunity to speak with you directly. Please get in touch with us at 1-800-774-2354, so you can talk to a member of our Customer Care team for assistance.
VIP Member Left Sleeping In Car With No Hotel Room
04/21/2023
Left Hotel-less by Priceline
This is Priceline VIP Treatment? Wow. Really? After taking my monies, keeping it to date, receiving an alleged hotel confirmation in Myrtle Beach SC on Thursday 20 Apr 2023. Upon arrival at hotel we were informed No rooms are available. The hotel was full. When I reached out to a Priceline Rep for help and spoke with a Manager as well, after 2.5+ hours sitting in the car on the phone, they were unable to secure me another replacement hotel. ?The Priceline solution? “We will get you a room the next day on Friday 21Apr 2023, for 1 night with the check-in after 3-4 pm. In the interim, there is nothing we can do. The Priceline apparent conclusion & concurrence? We continue to sit/sleep in the car for 18-20 hours until a Priceline hotel inventory check is performed on Friday on 21 Apr 2023 with after 3-4 pm check in. The new reservation/confirmation will be for 1 night and without an immediate a refund. The refund would be forthcoming in future. And was told that is final Priceline offer. Take it or leave it, essentially. We are still in the car, overnight, on just the 8th hour of this Priceline could less, we got your money now, nightmare. To top it all off, wondered the Reps why I was upset having us homeless after trusting Priceline would meet their end of the paid contract, besides the taking my money part. We guess Priceline Reps figured, at least we got you the rental car in Georgia, you’re sleeping in now, what’s the problem? You should be happy. We could have took your money and fell through on the rental car part as well.
VIP Member Left Sleeping In Car With No Hotel Room
04/21/2023
Left Hotel-less by Priceline

This is Priceline VIP Treatment? Wow. Really? After taking my monies, keeping it to date, receiving an alleged hotel confirmation in Myrtle Beach SC on Thursday 20 Apr 2023. Upon arrival at hotel we were informed No rooms are available. The hotel was full. When I reached out to a Priceline Rep for help and spoke with a Manager as well, after 2.5+ hours sitting in the car on the phone, they were unable to secure me another replacement hotel. ?The Priceline solution? “We will get you a room the next day on Friday 21Apr 2023, for 1 night with the check-in after 3-4 pm. In the interim, there is nothing we can do. The Priceline apparent conclusion & concurrence? We continue to sit/sleep in the car for 18-20 hours until a Priceline hotel inventory check is performed on Friday on 21 Apr 2023 with after 3-4 pm check in. The new reservation/confirmation will be for 1 night and without an immediate a refund. The refund would be forthcoming in future. And was told that is final Priceline offer. Take it or leave it, essentially. We are still in the car, overnight, on just the 8th hour of this Priceline could less, we got your money now, nightmare. To top it all off, wondered the Reps why I was upset having us homeless after trusting Priceline would meet their end of the paid contract, besides the taking my money part. We guess Priceline Reps figured, at least we got you the rental car in Georgia, you’re sleeping in now, what’s the problem? You should be happy. We could have took your money and fell through on the rental car part as well.

Planning your next trip just got easier. Here's what's new in the latest Priceline update: - Made for iPhone Duo: Priceline adapts to Duo's foldable screen, so your trip plans have room to unfold, whether your phone is open or closed. - Peace of Mind on Every Booking: Add confidence to your travels with insurance available across all our products. - Bundle Up, Save Big: Book flights, hotels, and cars together to unlock savingsor add a rental car to your round-trip flight in just a few taps. - Penny's Got You Covered: Get trip ideas, talk through plans, or use voice to plan with your AI travel companion while you're on the move. - Notifications Fully in Your Control: Pick the updates you want in settings and skip the ones you don't need. - Plan Smarter: Find your saved places, standout deals, and travel inspiration together in the Saved tab on My Trips. - Smoother Than Ever: Bug fixes and performance updates help make planning and booking feel more seamless.

Version 37.2 2d ago

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Seller: priceline.com
Size: 387.4 MB
Category: Travel
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.
Languages: English
Age Rating: 18+

18+

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Priceline - Hotel, Car, Flight

Ratings & Reviews

Read, understand, patient, kind

Good price & hotel, HORRIBLE EXPERIENCE AND EVEN WORSE CUSTOMER SERVICE!

VIP Platinum Member Who’s Disappointed with Priceline

VIP Member Left Sleeping In Car With No Hotel Room

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Accessibility

Information

Supports

Wallet

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