Booking.com: Hotels & Travel 4+

Great Hotel Stay In Lake Tahoe

I've Traveled around the World and all of America & am a Native Californian. By far the best Hotel we have stayed out. I applaud the establishment and the House keepers for keeping the rooms very spotless and clean. Felt like I was at home with plenty of space for couples getaway or even family. Having a microwave, refrigerator, iron, hair dryer and the fireplace for winter trips was so nice ! The added touches of the towels on the bed were Resort Like Feels! Bed was very comfortable , wood floor was nice , having contactless check in was quick and the responsive time was the quickest I've had at any stay. The private Beach ( Lakeside Beach) is less than a half mile walk or 1 min drive . Other hotel/ motels/ resorts near Tahoe are double the price and were not as clean or spacious or offer amenities like a fireplace , iron and microwave . Stayed at a nearby hotel and their shower barely dripped. I could tell they just installed a new shower head at the Jeffrey and is nice to see they upkeep their establishment unlike other hotels nearby . I would take not having a pool/spa for what they offer. I mean the Lake Tahoe is the main attraction ! I will definitely return and highly Recommend this Hotel stay to Family and Friends for both summer and winter Tahoe Trips. Made our first trip to Tahoe with our Infant a great and comfortable stay! Wish I would have booked our entire stay here will definitely do so next time !

Developer Response ,

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Treat you like royalty

Everything about this place is perfection. This is what it must feel like to be rich. The staff was incredibly supportive and accommodating. They immediately learned my name and greeted me everytime I came and went. They were interested in making sure my trip to Cambodia was memorable and took care of every detail without being intrusive. They were helpful without being pushy. Lina, the manager, spent an enormous amount of time making sure I had wifi on my phone and never made it feel like the inconvenience it was. The room was immaculate, spacious, and beautiful.
Mr. Kim took care of every detail and followed up to make sure I was satisfied.
As a solo traveler I felt completely safe and comfortable and loved the convenient location of this hotel.
My only complaint was the noise from the market two blocks away, but the bed was so comfortable I didn’t have any problems falling asleep. Also, they provided ear plugs i didn’t need.
The food and drinks were also surprisingly delicious and affordable. Staying in this hotel was my favorite part of a three country trip.

Developer Response ,

Hi Dear and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "Bookings" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info.

They Will Not Help You If You’re Wronged

I had tried this app for awhile but it’s not worth it for my lifestyle. It travel very often and sometimes suddenly. If I book a stay and have to leave earlier hotels often are not willing to issue refunds and Booking won’t do anything to assist except call on your behalf to ask.

I booked a stay in Virginia, my flight got delayed and I was stuck in a different state for 2 days outside of my control. I contacted the hotel and was told everything would be fine. 2 days later they still cancelled my reservation and listed me as a no-show. I argued with both the hotel and Booking because Booming had told me they contacted the hotel and WAS able to have the dates of my stay changed, this was apparently A COMPLETE LIE! My $600 reservation was taken and even after Booking informed me to just dispute the charge with my bank they went back weeks later and had my bank reverse the charges again. No one at Booking is going to be held liable for lying to me, the hotel staff in Virginia is an absolute slime ball with policies that shouldn’t even be advertised on Booking’s site and I’m out $600 with no form of reconciliation between either of these parties. Destined to fail assuredly!!!

If your plans have any likelihood of changing I’d highly recommend you skip booking through this. Customer service isn’t even based in the same country as me so why would they care about what American values in business should look like.