Viator: Tours & Tickets 12+

Top Things to Do, Near and Far

Viator

    • Free

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Description

Use promo code APPFIRST10 for 10% off 3 bookings until the 1st Oct 2022. App only!

Viator, a Tripadvisor company, is the world leader in offering thousands of amazing tours, activities, skip the line tickets and travel experiences around the globe. Search and book unforgettable things to do—anytime, anywhere.

SOMETHING FUN FOR EVERYONE
Want to learn the art of pasta making in Italy? Or how about a private helicopter tour of the Grand Canyon? Whatever type of adventure you seek, Viator’s got you covered.

MANAGE TRIPS ON THE GO
Our all-in-one app makes it easy to plan your next adventure—near or far—with plenty of vacation inspiration, traveler reviews, and instant booking & tickets for nearby attractions. Whether it’s local sightseeing, or a day trip to a local attraction—all you have to do is dream up something, and go.

REVIEWS: BY TRAVELERS LIKE YOU
Our vibrant travel community makes sure you can book with confidence every time, with millions of trusted reviews on over 350,000+ bookable experiences.

Viator App features

Book and manage your trip on the go:
• Access to our amazing selection of tours and activities before and during your trip
• Easily access tickets offline
• Modify, edit, or cancel your bookings on the go
• Get same-day notifications to your activity with directions to your departure and pick up points
• Free cancellation up to 24 hours in advance

Easy trip planning:
• Read millions of reviews from Tripadvisor and our Viator travel communities
• Contact tour guides directly for easy communication
• Create a wishlist of all tours & activities you want to book

Flexible payment options:
• Reserve now and pay later
• Pay in installments with Klarna
• Book with Credit Card, PayPal, Apple Pay, or Google Pay

Exclusive app only promos:
• Take advantage of in-app messaging offering the latest promos and special offers

No matter what type of traveler you are, Viator will help you find your wonder.

But don’t just take it from us. Here’s what our travel community says about the Viator app:

“So easy & efficient. Even ol’ guys like me can easily maneuver using the Viator app! Awesome!”

“Great app. Easy to navigate, lots of options and great info”

Rated 4.3/5 on Trustpilot with over 57,000 verified reviews


P.S. Having technical issues with the app? Please email mobileappsupport@viator.com

What’s New

Version 9.0.1

Welcome to version 9.0.0 of the Viator app

NEW: No data or Wi-Fi? no problem. Bookings & Tickets are now available offline!
NEW: Add to calendar functionality so you won’t forget that pasta making course in Sicily
NEW: No need to print or rummage through emails, your upcoming bookings are right there on the homescreen
NEW: Never feel lost. Get directions (and maps) directly inside the app

And don’t forget to use promo code APPFIRST10 for 10% off up 3 bookings. App only!

Ratings and Reviews

4.9 out of 5
18.1K Ratings

18.1K Ratings

First Time Apple Product User ,

Customer Service

When I needed to change a reservation to a different date which was already fully booked the customer rep went way above what I would consider the normal call duty to help me clean up my mess. It was the best customer service I have ever gotten in my life & I am 80. Helped me get the Viator app & 10 % discount for nearly identical excursion on date I needed. Stayed on phone with me every step of the long complicated process. The app is also very user friendly.

MommaSuperstar ,

Tickets not right in the app

In the app, it says ‘click here’ for your tickets… but what is presented there were not always the real deal (your tickets), beware… this could cost you (like it did us). The app needs work to eliminate that button if real tickets for a purchased excursion are not available through the app. Furthermore, customer service is not willing to work with you if you have issues related to this… They are heavily in their vendor’s favor in transactions and will pawn off any customer service issues that need escalation to a team you’re not allowed to speak to via phone… instead they’ll ‘email you back shortly’, and then tell you ‘sorry we can’t do anything for you’ and ‘we won’t look into this matter or consider your issue any further’, even if they acknowledge that there was an issue caused by the vendor’s negligence. I actually had Viator customer service tell me that I should’ve done a better job of discovering the vendors error ahead of time, which I then could’ve reached out to the vendor to get fixed before I arrived in another country to enjoy the excursion I bought! So basically, their tactic was to put the issue on me for not catching and correcting their vendor’s error… sooner. 👀 Avoid this app.

Adam188 ,

Avoid at all costs!

Viator works fine as long as everything with the tour company works, but it becomes an immensely frustrating experience as soon as anything goes wrong. I tried to cancel a tour after the tour company changed the date, and even though I was comfortably within the 24-hour cancellation window, Viator made it extraordinarily difficult to get my money back. I reached out to their support chat and didn’t hear back until the next morning, and each time I sent a new message, it took a while to get a response, each one of which seemed to be from a different person and inaccurately described the situation. The tour company itself ultimately decided to honor the cancellation policy, but Viator played no part in getting this result and basically left me to deal with it myself. By contrast, I used GetYourGuide last year and when I needed to cancel a tour for personal reasons, they responded immediately and offered to give a partial refund (even though it was completely my own fault that I was canceling). I see absolutely no reason to ever use Viator again.

App Privacy

The developer, Viator, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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