I will start off by saying that because of my job, (treatment facility) i am taking my clients to the movies about every other weekend especially if it is raining. I might add that that’s a lot because i live in Miami. Because of this and always buying at least 4 tickets 5 including me (most of the time it’s about 7-9 tickets) and concession for all of us, i rack a lot of points which allows me to go just about whenever i want either with me and my girlfriend, or us and two of our three children. So i pretty much end up spending maybe $5 for popcorn and that’s it because i save the points for tickets only (i sneak snacks in) and I’ll just give my sons each ten bucks to play at the arcade. Most of that is useless information for you guys but overall i love this app because of how easy it is to use, it never glitches on me never freezes or crashes. And still loads pretty fast when I’m using only data on the road or at the theatre. If you go to the movies and spend a lot of money there, in regards to popcorn or you have a decent size family you take, this app is the bomb. Save hem points and run it up. 🤙🏻

I have been a regal unlimited member for 18mos and overall I like the app. I like being able to purchase and select seats in advance and the ability to see my reward points accumulate. However, there are some bugs that really could use addressing. Unlike most apps where you are always logged in unless you physically log yourself out, the regal app routinely logs me out and I have to log back in 3-6 times a month. While logging in is not such a big deal, the app is notorious for providing an error message, (try again later), when trying to log in. This happens at least 50% of my login attempts and gets extremely frustrating. Another bug that has sprung up is under the “my tickets purchased” page, I used to be able to see my current movie tickets plus all the movie tickets I have previously purchased. Now, it only shows current unused tickets. I have written to their app customer service and while they are generally good at responding within a few days, they rarely give any relevant information to fix or even acknowledge the bug exists. There solution is almost always, delete the app and reinstall it. I’ve done this multiple times and it never fixes the bug. These bugs are frustrating, but the unlimited plan is worth the hassle. Being able to pick a movie, buy tickets, and select seats in advance via the app outweighs the other inconveniences so far.

I often travel and go to school while working so I will freeze my account when I can’t go. They failed to freeze multiple times so the freeze went into affect too late and then I couldn’t use it when I needed it because it was still frozen. The customer support takes a while to respond and are very unhelpful. My last occurrence my account was supposed to come unfrozen. Went to go see a movie while I was out and couldn’t get in because it said it was frozen(when it shouldn’t have been). I was with friends so forgot to take care of it and went the following month to find the same issue was still occurring. I do this with my wife so it’s almost like it ruins it for two subscriptions when we run into problems like this. I told them at this point I see it as I paid for a service NOT rendered that met their conditions and was still charged after it already waisted a monumental amount of my time, money, gas, points, and enjoyment of going to see a movie. I have never been more deeply disappointed in an app and their services. Their lack of commitment to me as a customer makes it so I will never want to go back again. Even though I have been a good loyal customer to them since 2016 and subscriber for over a year. When I mentioned I might take further action for not refunding me, they ignored me. So I highly advice anyone to find a different movie theatre and app.

I want to start by saying that I love the unlimited Regal membership, it has let me see so many movies this year save a heap of money and watch old movies that I never got a chance to see when they’re in theaters in a the proper cinema experience. The staff are the best of any theatre I’ve been too and are always friendly and helpful. The reason for four stars and not five is linked to my feedback on where Regal could improve.1. it is frustrating when you go to the theaters to see all these amazing deals for people who sign up that are better than what we get as loyal members. It feels like we are being given a deal for having been loyal rather than canceling and subscribing again for the promotional deal2. The app itself has been broken for the last three months and currently I can’t even see what’s playing in my local Theatres or book a ticket which puts me off going as I won’t be able to use my membership. I would love it if they could fix these issues as otherwise I have no complaints and I’ve been very very happy with everything else