I just want to start off by saying - I got the Jbuds ANC 3 and they are great so far. People usually come to the review sections to complain but the device themselves is fantastic. However, that said, when I change the noise cancelling/"aware" mods setting in the app, is there a reason why the buds need to announce that and pause my music to do so? I want to be able to turn on noise cancelling while listening to a song and not have it talk over my music. If this isn't possible can we release a firmware update that makes this possible? This is my only gripe but it's kind of a big one. Thanks!

I've used Jlab for three years now I had a set I got from Walmart for two of those years and then I found a brand new pair still in the box at the thrift store and I swapped to that pair and loved the upgrade. The new set was so much better they had more features and higher quality. There are a few problems I would love to be fixed first is the part that wraps around you ear with the jlab air sport. I love it but the first few weeks you have the headphones you can only wear the for a short period of time due to it hurting your ear. I wish they had a bendy wire in them or something so that they can fit to the users ear rather than it pushing against their ear. I also struggle with both earbuds having the same charge I hate to only have one headphone in and they don't always both get charged because one doesn't click into place and I don't notice until I use them and one is dead and the other is fully charge. My last problem is I just downloaded the app because I couldn't get a earbud to pair with the other, I realized after that was due to it being dead, and it keeps crashing and disconnecting my headphones I looked all over the website and jlabs tik tok but couldn't find any kind of qna to find answers to commonly asked problems and i deleted and redownload the app but it still didn't fix it. I struggle with the app because there is no way to know what headphones you have unless you have the packaging with it or you headphones don't look similar to any of the other products.

What is even the point of this app? I had a pair of go air sports that I was able to customize the eq and touch controls using the app. I was even able to turn the controls on/off. This was great!Unfortunately after two months those headphones ended up getting water damaged while biking in the rain and no longer work. So I went and spent another $30 on the same exact model of headphones and am now no longer able to adjust the controls within the app. I cannot turn off touch controls which can be really annoying and there is no longer a “be aware” feature. Why are the same exact products lacking basic consistency? Is the app or manufacturer I don’t know, either way I am annoyed that I’ve now spent $60 to have one dysfunctional pair of headphones. I honestly want a refund.

The headphones did not connect to the app. Yes, I tried several variations on the setup process to make it work. In researching this issue, I learned that the app may need to connect to a remote server to function. This implies the app may cease to function when that server goes down.I discovered the headphones introduce significant lag into the audio. There is a temporary mode to reduce (not eliminate) this lag, but it is impossible to set this mode as the default.You may have more success connecting the app to the headphones. You may also appreciate the extended range that the higher lag audio mode enables. The audio quality was good for the price. The in-app EQ feature should let you make the audio even better (as long as the app continues to work). For me, the drawbacks are table-stakes dealbreakers and this is what my rating is meant to reflect.