The app and it’s features are great, the app works well and the fact that you are in control, and the captain and customer both benefiting, is an added bonus, don’t get me wrong.My only issue is somewhat of a bug. Every single time, I set up a pick-up point, the app would always throw me off by a few meters.So let’s say, I set my pick-up point for Street 12, the app would throw me off by a few meters and show I’m in Street 14, regardless of how accurately I select my pick-up. This would cause the captain to arrive at a completely different location and causes inconvenience on both ends.If this is fixed within the next few updates, awesome! I’ll rate it 5.But, this is something I’ve been hoping for since the last 10-12 updates but no improvement. InDriver team needs to work on this particular problem.

After I accepted today’s driver’s fare in La Paz, Bolivia, I almost cancelled because I saw previous reviews of people complaining that the driver tried to charge them extra. But, I was really tired and he was the inly one available, so I still accepted it. Guess what, he tried to charge me extra! He did not know that I actually live in La Paz and that it was not my first time leaving the airport. So dishonest. I tried to reach InDrive Customer support while the ride was in progress but guess what, no response. I even tried messaging them on Instagram. But, no luck. Funny thing, he dropped me off an hour ago and the ride still shows to be in progress. I am glad I paid cash.. He still got a bit extra money because I did not have the exact amount.. Usually, I tip, but I wouldn’t want to tip him. I have been preferring InDrive compared to the other popular ride sharing service, but InDrive always offered a better price. I think I will consider using the other service more since there they actually answer you if you need help. Things are good and safe until they aren’t, right? There has to be an easy way to reach support! This driver has 4.32 stars and reviews that say he tried to overcharge others, that he does not drive safely, he has no seatbelts - and he’s still allowed to be on the platform! Drivers/scammers like this should not be allowed on the platform. In case this matters, the driver’s name is Nelson, Black Toyota Corolla 2053XYG.

I am extremely disappointed with this company. I downloaded the app and used it for the first time to get to the airport here in Santiago, Dominican Republic. I set a price and the driver accepted it. When we got to the destination the driver asked for an amount that was double what we had agreed to and he threatened me to pay it or “we would have problems” (meaning he was down to harm me if necessary in order to make sure I paid the amount he wanted). I tried to reason with this driver but he was already raising his voice and getting violent so I decided to pay him and then I thought I could get help from InDrive customer service ( at least to get this violent and criminal driver reported, so it doesn’t happen to another person); I tried chatting multiple times and they just finished the chats and send me a survey without even assisting me (saying since I didn’t answered, the chats would close, when I never stopped writing), then I tried through emails and first I was getting the same response about rating the customer service I received without even getting any service at all. The last thing that happened is that I finally got a hold to a customer service representative and she said they were going to start an investigation and then call me back, I asked the customer service representative to send me an email since I might be at work when they called, but they never sent the email and I didn’t receive a call from InDrive. I gave up with InDrive customer service and just wanted to share my experience, hopefully you don’t go through any of this, but if you are a first time user be careful because you might get the same treatment I got. Truly disappointing.

Indrive must act ASAP because manipulation is happening and this will ruin the app leaving the opportunity to other apps to skyrocket, and they’re on the way up. Indrive was doing good up until late June 2024, drivers started manipulating the fares by using WhatsApp groups, they are sabotaging the service, and offering extremely higher prices by over 50% of the recommended fare. From my personal experience and the experiences of all people I know who use this app, everyone is super angry about this, and some switched to other apps, and as soon as the other apps gain more exposure, Indrive will be out of the market just like another famous app… Indrive must start to be strict with the drivers, put some rules to end this disaster. Also, to be fair, the 10% commission they take from the drivers is too much, so very often, like 60% of the time I’m asked to cancel the ride by the drivers so they don’t pay commission. My suggestion to fix this would be, make some rules like, for every 10 rides, the driver must do 8 or 9 rides for no higher than the recommended price, do some update to the app so that it doesn’t allow the drivers to offer a higher price until they complete 8 for the recommended fare… find some compromise in the commission to keep your market share.