SCAM!!!!! I downloaded the app and selected the free 7-day trial. It said I would get 30 free credits and did not get them. I was going to use the app for hair AI which said it requires no credits. So I got into the hair AI and guess what?! You need credits. Two lies so far. So I went to cancel it right away because it did not have the feature I wanted at a reasonable price (credits are separate from the member ship and not only are they required for EVERYTHING you do, but they are EXPENSIVE) and you do not get many). Apparently they charge you through a third party in which I do not have an account. It does not show up under Apple subscriptions due to this third party and there is no way to cancel through the app directly. I have since seen past reviews that say the same thing, with some people going into their third year being charged after they have attempted to contact the company multiple times. Looks like it is time for an attorney because it is misleading and against the law to say that it is free and you can cancel anytime, yet they provide no way to do that. I have screen shot every interaction I have had with this app and they will be sued if they touch my bank account. Bottom line, DO NOT DOWNLOAD THIS APP!!!!
Hi Kstewart, Thank you for your feedback, and we’re sorry to hear about your concerns. We’d like to clarify a few points: 1. When the 7-day free trial is successfully activated, users are credited with 30 free credits. If you did not receive these credits, please provide us with a screenshot of your "Credit Detail" page from the app so we can investigate this issue further. 2. All AI-powered features, including the AI Hair feature, require credits due to the server resources involved in processing. We have never claimed that AI Hair does not require credits, and we apologize for any misunderstanding. Additionally, we take your accusations seriously. Spreading false information or defamation against our app could result in legal consequences. We encourage open communication to resolve any issues you are experiencing. To cancel your subscription, please refer to Apple's support page: https://support.apple.com/HT202039For refund-related inquiries, please visit: https://support.apple.com/HT204084If you have additional questions or need assistance, please contact our support team via the "Send Feedback" option in the in-app Settings. We’re here to help.Thank you for your understanding.