My kids love to read but this app incentivized them to read even more. When it was time to claim their reward, we realized all the Pizza Huts near us were rated very poorly. We went to the best rated one in our area (of about 6 to choose from). The building exterior was literally chipping away, exposing rotten wood, and gutters hanging off. Inside it only got worse. Stains covered the ceiling, the smell of mold was intense, and brown water dripped from the ceiling. The entire building was in an awful state of disrepair. It was obvious to me that management does not care about it. What else are they probably ignoring, in the kitchen? I debated allowing the kids prize to collect their personal pan pizzas. The pizzas weren't terrible but were hard to eat, imagining the probable state of the kitchen etc. All of this occurred without me mentioning it yet my youngest wouldn't touch the pizza bc he was so put off. I am deleting the app. Pizza Hut is just gross. I'm depressed to see such an icon of my childhood become a dilapidated disappointment.

The website was so much easier to use and understand! The app is restrictive and confusing. We have used Book It for years (inspired by my memories as a child) and up until now it was a fun, easy way to encourage children to read. The website allowed easy signup and logging reading time and it was nice to be able to print off the award for children to see and hold. The app requires you to use your Apple login - no other options. And then it requires more information than even the state requires for homeschool children. More than the state! I have to wonder if Pizza Hut wants to phase out the program and this is just one way of winding it down without a big public press release. Make it too difficult for people to sign up, their numbers will go down, and they can simply say the program isn’t getting enough subscribers to keep it running. Pizza Hut restaurants and company used to be so iconic. And Book It was so exciting as a child. Now it seems they’re just trying to stay afloat and treating their customers this way will only make it worse. It’s so sad.

My kids have used the book it program for at least the past 3 years and there was never been a problem up until this year when Pizza Hut decided to get up on the app craze. There have been nothing but problems (see the comments on their Facebook) and today there was an update and it now says codes can’t be redeemed until between the 1st to the 15th of each month so kids now can’t redeemed immediately and have to wait 17 days. Try explaining that to kids with special needs that they have to wait 2.5 weeks to get something they were looking forward to but of course Pizza Hut doesn’t care and probably hope families will just forget so they don’t have to cover the free pizzas.

There has been a few glitches but other than that ours has worked great. We homeschool and haven’t had a problem. During the month of September we weren’t able to log our hours for about two weeks, but everything worked right after. We also just received our codes for October after there was an issue for homeschoolers receiving it. Which they sent out an email and on notice on the app, it was fixed in a few days. Some people just need to learn to be patience.