I had iPlum and went back to Google Voice for two reasons. First was due to group texts. I could start a group text but when someone replied I could not tell if it was to me or the group. Also, when I was included on a group text initiated by someone else, I couldn’t tell that the text was a group because it looked like it just came from the person who initiated the text. I would get individual replies from other people on the text which made me realize it was a group text. Also, there was no way for me to reply to everyone. I also had issues receiving the initial group text if it was sent with someone who had an iPhone. I own rental properties and this made it very challenging when I had to communicate with tenants at a property that had more than one tenant living at the property. I did contact Support and they said, I am sorry but we do not provide group messaging for SMS.”The second issue with the app is that caller ID was spotty. Sometimes it would just show up as an I plum call and sometimes it would show up as someone in my contacts.Other than those two problems, the app seemed to work and function for everything else I needed to do.

I just signed up about an hour ago for the $9.99 plan which I thought included unlimited calling AND texting. There website advertises “local phone number + unlimited US calling & texting” for $8.33. But the app said $9.99. Which sucked that their website is giving incorrect info. But I signed up anyway. I sent a text to a co-worker and got a reply but then when I tried to reply it said that needed to get Global credits. I couldn’t figure out what that meant, all I knew is that my text was notgoing through. So I emailed their help desk and their response was that everything was fine and that I only got unlimited calling. Which is not what was indicated on their app. I was even a bit annoyed when I read that the unlimited calling and texting wasn’t really unlimited. They put monthly limits on it 2000 texts & 3000 minutes. But aside from their help desk telling me that I didn’t have a texting plan, they offered me no temporary solution to my problem. Like what the hell “global credits” mean and how I get them. I replied back that I had signed up for unlimited calling & texting and asked if they could help change that for me. I received a reply stating their business hours and that they’d get back to me soon. So basically they are closed for tonight. So I give them 1 star since I just signed up and thE response I got from their support team was less than helpful. What a bad introduction to your product and quality of service iPlum!

I am a sole proprietor licensed with DBA not required by IRS to have a EIN “company” tax ID and file on Schedule C, I file under Schedule E with my individual SS#, but when I go to register on IPlum, my registration is rejected and I am blocked from sending a text without an EIN. So texting is one of the included features on the basic plan I already paid a one year subscription for, but I am blocked from using now. So if I receive a customer text, I am unable to respond! The lack of understanding that not all business are required to have an EIN and IPlum’s support response is I have to get an EIN the IRS does not require in order to be allowed to send a text on their “ Business” app is ridiculous and aggravating! Support is via email only! Response: no phone support and only solution you offered would change how I am suppose to file my taxes. The lack of information from support was the heart of my problem. I just discovered I can obtain a required EIN as a sole proprietor non LLC without effecting reporting my taxes under my SS #. This will allow me now to register as a business and enable texting!

The product generally works well. I use it personally and a company I work with use it. Both are considering other options due to poor customer service. We have often waiting over a week to get a response from customer service and had to contact them up to three times (each at least 3-days apart) to get a response. Recently, it took several additional exchanges because the person responding would not read back through the dialogue from previous emails. Different people respond to the same thread. After I thrice noted that the person was not answering all the issues and/or contradicting what the other person said, she asked for me to put the issue at the top of the email. This would require going back and cut and pasting from several emails—my own and the previous person. As a customer, I should not have to restate the issue over and over to get assistance—especially in the same thread.