Careem is MENA’s #1 car booking app for a safe, reliable and affordable ride. Commuting to work? Airport transfer? Visiting family? Forget about parking, traffic, car rental, or waiting for a taxi. Download Careem now for hassle-free transportation.
What makes Careem awesome:
- Booking a ride is easier than lifting your arm to hail a taxi
- You can book a ride for immediate pick up – think shopping trips, or the daily work commute – or schedule a ride for later, which is great for getting to the airport on time
- The Careem app provides a fare estimate and allows you to track the driver (Captain) in real time
- You’re a grown up with choices! Pay the way you want, we accept cash and credit cards
- Our GPS tracking is on point (see what we did there), so our Captains can easily reach you
- Our customer support is ready to help you all day err’day
Booking a Careem is easy:
1. Download the app. Our GPS ninjas will automatically pick up your location
2. Pick your car type and choose ‘Ride now’ or ‘Ride later’ depending on when you want to get going
3. Choose your drop-off location for a fare estimate
4. Tap ‘YALLA!’ and instantly get confirmation complete with your Captain’s details and location
5. Track the ride in real time. Then just get in, sit back, and relax. You only pay after the ride is complete
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If you are facing any issues with the app or have any suggestions, email us at firstname.lastname@example.org
Careem’s transportation service is available 24/7 in major cities around MENA, Pakistan and Turkey such as Dubai, Lahore, Karachi, Riyadh, Jeddah, Cairo, Beirut, Islamabad, Istanbul and many more. Visit careem.com to see if we operate in your city.
Yalla let’s go!
Bug fixes and performance improvements.
Ratings and Reviews
Not the best customer service
Overall the experience with this app is not bad here in Riyadh except for the one time where I paid the driver an amount above the ride fare as neither of us had change. I asked the driver to keep the change as balance in my account for me to use later and that never happened. I sent complaints to Careem help desk twice and didn’t get a single reply or follow up on the case and my money is still no where to be found in my balance. So whoever is using this service ensure you pay exact amount or don’t leave the car until the balance is credited for the change and lower your expectations in terms of customer service follow ups.
Careem management, if you do read those comments, a follow up call or contact is over due.
Never using this app again
Worst quality of drivers. I have had very few good sweet heart drivers, but literally 90% of them are unqualified. They clearly only require drivers license in order to be hired, and no experience with clients, and I doubt there is any training. We pay good money to use this service and we are always treated with disrespect as if the driver was doing us, the clients, a favor.
I have had many incidents where drivers were rude to me, when they wouldn’t want to drop me to my destination or even not allow me to play my music. Also, most of the drivers have a smelly car and barely speak English, which for me, is very unpleasant and difficult to deal with.
However, yesterday was the worst experience I have ever had. After having a misunderstanding with the driver about the pickup location, he shouted at me and my wife when we entered, and after I told him to lower his tone he stopped the car and kicked me out. And so I shouted back as I left, but this guy came out and physically assaulted me.
With all honesty, this service needs major changes to be pleasant. And I highly recommend anyone to download Uber or even RTA Taxi Smart App. Both are highly professional and just as expensive. Matter of fact RTA taxi is cheaper and cleaner with more qualified drivers. And Uber is just the same but a bit more expensive, but definitely worth it if you are seeking an enjoyable and luxurious yet in budget ride to your destination.
So expensive fares and drivers are not professional
Never ever use this Careem taxi app. Absolute garbage! I used Careem to get from International City to Outsource city and it charged me 25 Dirham, whereas when I ordered normal RTA taxi many times it always charged me 15-16 Dirhams. Same location. It’s freaking expensive, it charges 10 dirham more than a normal taxi. Then, what’s point of using this app if it’s so freakin expensive. Moreover, driver didn’t have change to my 100 AED. I was in a rush. He said let’s go and look for the nearest grocery shop to change my 100aed, considering that he knew I was hurrying up. I told him about it in the beginning. However, he didn’t have cash. I got upset and asked him why he being a driver didn’t have any cash with him. He started shouting at me saying that it was not his problem it was his and my problem too that HE didn’t have cash to 100dirham. Absolutely unprofessional behavior.
To sum up, so expensive taxi fares and unprofessional drivers.
Suggestion to others: NEVER EVER USE Careem Taxi!!!
- CAREEM NETWORKS FZ LLC
- 166.2 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Arabic, Central Kurdish, French, Turkish
- Age Rating
- Rated 4+
- © 2019 Careem, Inc
Up to six family members will be able to use this app with Family Sharing enabled.