Careem – rides, food & more 4+
Taxi, food, grocery, payments
Careem
-
- Free
iPhone Screenshots
Description
Meet Careem, the everything app for your everyday needs. Rides, food, groceries, payments and more.
Unlock unlimited savings and exclusive benefits with Careem Plus.
Yalla, simplify your life with a tap.
Careem Plus
If you’re looking for value and unlimited savings, this subscription is for you. Save AED 200+ every month and unlock unbelievable benefits on rides, food, dining out, groceries, cleaning, plus more!
*Now in Dubai and Amman only, coming soon to more cities
GO anywhere
Book a ride or schedule a pick-up for later with affordable and comfortable car types - including city to city*, Hala taxi or local taxi services*. Or explore the city on two wheels with Careem Bike*! Enjoy instant 10% credit back on 10 rides with Careem Plus.
Explore our ride services: Hala taxi | Comfort, Executive, Premier rides | Careem Bike | Car Rentals
*Services and Careem Plus benefits vary from location to location
EAT everything
Get your favourite food delivered on time and straight to your door. Customise your order to your liking, and track your food delivery in real time. Or discover Dubai’s finest restaurants with Careem DineOut.
With Careem Plus you can skip the delivery fee on food and enjoy special discounts on dining out.
Explore our food services: Food delivery | CareemDineOut
*Services and Careem Plus benefits vary from location to location
GET anything
Get your groceries delivered in a flash with Quik Groceries and enjoy no delivery fee with Careem Plus.
Book everything from home cleaning to laundry, tickets, salon & spa services and more with just a tap.
Explore our services: Quik Groceries | Laundry | Home Cleaning | Tickets | Salon & Spa | Delivery
*Services and Careem Plus benefits vary from location to location
PAY anyone
The easiest way is Careem Pay. Send money abroad, pay your bills, split the check and more, with just a tap.
Explore our services: Send money | Split Bills | Bill Payments | Global transfers
*Now in UAE only, coming soon to more countries
What’s New
Version 24.40.0
We've given the app a thorough spring cleaning! Expect a breezier, more stable experience with this update, along with various fixes and improvements.
Ratings and Reviews
Unsatisfactory Customer Service and Rude Taxi Driver
I usually book my taxi and cars in Careem and everything was okay. However today I was so disappointed with what happened during my booking. When i booked the taxi, it showed i have to wait for 6-7 mins, which i patiently waited but the taxi is taking a longer time to come yet I didn’t bother because he was probably stuck in the traffic. Now when i see on the application that the taxi was approaching on my location, the taxi just passed by me on a full speed! So i called the driver, thinking probably he just missed the pinned location, but low and behold the DRIVER WAS RUDELY SCREAMING AT ME WHEN ASKED WHY DID HE JUST PASSED ME BY! He was blaming me when it was his fault he missed the pinned location. He told me to just wait and he will come back, and i have been waiting for this ride for 20 mins, he just suddenly cancelled the ride and didn’t even picked up my call when i was calling him the second time. To my dismay, i reported a problem in careem through the app, and careem just texted me “We’re sorry, just book another ride” Is this how you make ammends with your customer who had unpleasant experience with your driver? No one even bothered to call or at least compensate to what happened? Just sorry and book another ride? I was late with my work for 30 mins because of this. This was a really disapponting! Your driver was rude and i didn’t even get any decent response from your team!
Developer Response ,
Hi Phoebilog, we are terribly sorry to hear this. We want to take care of this for you immediately. Please share your details with us through this form: http://careem.me/Apphelp. We assure you that we will not let this go by without ensuring that you are 100% satisfied with the outcome.
Terrible service
Asides from charging you extra on the app and refusing to let you book until you pay 1 dirham everyday. I had a terrible experience with Careem last night. I had to send a key to someone, and I had ordered the box delivery, the first read flag was the rider rang the bell once and by the time I picked up the package to give him, he was already leaving then he saw me and turned back, then I checked my phone and saw that he had already started the ride, claiming that he has picked up the order when the order was still with me, as I was going to pay cash and delivery was to be done 5mins away from where I am I asked him to go ahead and then come back and I’ll pay him for the ride to and fro. He then demanded I give him the money with me and that he will complete the ride and bring my change, and went ahead to mention that, that could be today, tomorrow or in two days, I refused and called Careem, they explained to him he grabbed the bag and left, came back and I paid him, I woke up this morning and was called by the person supposed to receive the order that he didn’t receive the order, called Careem multiple times and they didn’t do anything about in fact I got a call from the rider telling me that he will not go back and check whether he delivered to the wrong address or not and that I can do whatever I want. Delete this useless app, I’m not even asking for a refund I just want the package back!
Developer Response ,
Hi Jayhan, we sincerely apologise for the terrible experience you had with our service. It's incredibly frustrating to go through such a situation, and we understand your concern. The actions of the Captain, along with the handling of your delivery, are far from the standards we aim to uphold. We assure you that we’re taking this matter seriously. Please share your details at http://careem.me/Apphelp, and we'll look into it right away.
Worst food delivery
If you value your time and money and also your nerves DO NOT USE IT. I refer to my experience with ordering food, where not once but twice it happend that my order was delayed/delivered to the wrong people/switched with wrong order and made me wait for over 2.5 hours. For example today I placed my order at 4.55 via App and it never got delivered. It is now 7.45 pm and I just got off the call with customer support trying to claim my money back and no food ever arrived. I spoke with the outlet - they confirmed it’s ready, spoke with the driver - he says he is waiting at the outlet, then I received a call from another driver saying that he took the wrong order and another call from the first driver, that the order is delivered already. All while I am trying to contact customer support to figure out what is going on for 2.5 hours. Now, unfortunately I can not know for sure but as per operator my order was not accepted initially by the outlet and just now they were preparing it (it’s around 7 pm 2 hours after I placed the order), but I spoke to the outlet already since before and they said it was ready for pick up. The App itself is not reflecting the information in real time. My evening is completely ruined, especially that the same situation happened to me second time. Edit: while typing this review got a call from customer support the food is on the way and the money will be reimbursed
Developer Response ,
Hello again Ksen'ka, we're extremely sorry to hear about your concern regarding your recent experience. This is certainly something we'd want to deep dive into. For us to be able to resolve your concern, fill in your details here: http://careem.me/Apphelp and we shall get back to you at the earliest.
App Privacy
The developer, Careem, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- CAREEM NETWORKS FZ LLC
- Size
- 412.6 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 15.8 or later.
- iPod touch
- Requires iOS 15.8 or later.
- Languages
-
English, Arabic
- Age Rating
- 4+
- Copyright
- © 2023 Careem Networks FZ, LLC
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.