This is absolutely bizarre. The delivery of the bed was to happen today and there is no sign of it yet. When I called the call centre the agent named Mohamed spoke to me rudely. He told me that there is an issue with the invoice thats why the order has yet not been delivered and it will be delivered after the issue is resolved. I told him that I want to speak to a manager then he said that the manager is not available to take the call because the shift is getting over in 3 minutes. I mean seriously? First of all no one called me to update me about "issue" with the invoice. Then when I call the center this is how I get treated. I'm going to go on social media and spread it all over.

My wife and I ordered a closet from this app, scheduled to be delivered in 5 days. On the delivery date, we didn’t receive any information by phone or mail regarding the delivery time. When we called customer support to follow up, they were very rude to us telling us that the driver called multiple times and that we didn’t answer the phone. We provided them with our call history to negate their claims and asked them about the number they called, only to find that they were calling the wrong number when our correct number was well written on our app profile.When confronting them about it, they said that they could only resolve it by rescheduling the delivery 5 days later, which we reluctantly accepted. We called them to follow up on the new delivery date, only for them to tell us that no delivery was scheduled on that day and that the delivery is actually scheduled 9 days after the initial delivery date. We explained to them that we were lied to and asked them to fulfill their promise, but to no avail.On the 3rd given delivery date, the delivery driver ended up coming, only to tell us that there is not enough space in the room for the closet assembly and that he cannot deliver the closet. Keep in mind that we haven’t been informed of the needed assembly space, and that there is sufficient space on the floor to make it happen if we move our stuff around (the driver was reluctant to do so). Customer support was not helpful at all, stating the same reason that the driver gave us. At this point in time, we have no idea how and when to expect the closet as we have not been provided with any solution or 4th delivery date.

I ordered 2 orders separately- one from Homebox and one from Home Center. Both of them are shown in the app!!! It is confusing because they are completely different orders and they should not be shown across platforms. Also, they duplicated one of the orders so I cancelled it and it subsequently cancelled both. The money is still withheld after 4 days and I have to wait for it to land in my account before I can order again. So inefficient and call center couldn’t do anything to help me- they told me to call my bank and tell them to unblock the money. I requested a call from Homebox after waiting so long to talk to someone and they still haven’t called me back after 2 days. Every time I try the call center it’s busy. I got someone at Home Center but they told me to call home box because they couldn’t help me. It would be nice if I could talk to someone!!!! Sort your app out and stop sharing data between Homebox and Home Center, it’s immensely confusing.

Honestly, I find this whole process very frustrating and confusing.If your app already allows customers to select an exact delivery date, why do you still need to ask for confirmation through WhatsApp afterward? I selected the delivery date I wanted through your app, and when your team contacted me on WhatsApp, I clearly confirmed that same delivery date.The problem happened when I accidentally pressed “Reschedule” afterward. It was an honest mistake, but I was then told that the confirmation could no longer be reversed. I even asked if you could simply deliver the item on the original date that I had selected and already confirmed, but I was told that nothing could be done.This makes the whole delivery scheduling system seem pointless. Why give customers the option to choose an exact delivery date in the app if the date still has to be reconfirmed separately through WhatsApp, and one accidental tap can completely change the delivery schedule with no way to undo it?I understand that I accidentally pressed the wrong option, but I had already clearly confirmed the original delivery date before that happened. It is very disappointing that there is apparently no way for your team to correct such a simple mistake or honor the date that I originally selected.I’m asking you to please review this properly and find a solution instead of simply telling me that it cannot be changed. There should be some way to accommodate a customer who had already confirmed the delivery date and only accidentally selected “Reschedule” afterward.