Hi Tamara team please I am calling and calling from the last 3 weeks your customer agents don’t have knowledge I explain everything some of your agent saying buy new number I buy even I received the email also your emrites id issue has been resolved still the problem when I try to varify my emrites id it saying this id has been already registered to another number I send emails call 3 times to customer support agents but every one is saying different solution but the problem is I have Tamara account registered with my emrites id I try to buy something I can’t buy even I completed 6 to 5 thousand aed installements but when after that I can’t buy I deleted it I thought my visa is renewed so I’d is expired but I will delete it and open again same number with new emrites id but it was worst so I am really disappointed from your support and customer agents you need to give them a proper demo this is the final way here I’m giving you review so I can get any good response even I recommend so many of my friends Tamara well I can’t say anything and thank u

I’ve been using Tamara for over a year without any problems, but my latest experience has been absolutely unacceptable. I can't believe how terrible the customer service has been. It's absolutely unacceptable. I tried calling their toll-free and other numbers several times, and nobody picked up. They always seem to be “busy.” Their chat help is absolutely terrible, depending entirely on chatbots and offering no genuine support whatsoever. It's absolutely ridiculous that after waiting 10 minutes to finally get someone on the line, they just cut off the chat if you don't respond in 2 minutes. Now I have to go through the whole frustrating process all over again. What kind of ridiculous customer support logic is this?To add insult to injury, I was hit with a charge of nearly 2,500 AED for a transaction I never approved. After an entire day of waiting, I still haven't received any concrete answers from Tamara despite reaching out. I can't believe how little they've bothered to respond.I’m only giving them three stars because up until this incident, I hadn’t encountered any issues with them. It’s incredibly frustrating that even after I removed my card from the app and switched to Apple Pay, they still managed to store my card details and charge me without any 3DS or two-step verification. This is unacceptable. This is completely unacceptable, and I intend to take this matter to the regulatory authority.

I wish I had -5, this app management knows how to make food of customers. Firstly they will deduct the installment with auto texts and deduct money on time the dates we choose. But for the last installment they won’t deduct on the exact date and after due dates they will send you a message stating that late fee is applied and your payment is unsuccessful. Wow they know how to spread a panic and make us pay manually and later put the blame on a customer saying that ohh you didn’t pay on time without even sending reminder msgs. Guys!!!! Please don’t fall into their trap., it happened to me and the only reply you will get from customers service is to just apologies , what??? They won’t refund you at all saying that you could have reached out to us we had remove your late fee charges?? Tell me how get such a time when you send a reminder of saying to someone your payment is unsuccessful late fee is applied already and if you’re late again charges of aed 25 will be applied again? Does it seem right to you? Please don’t fall into their trap. And wow I can’t even post this review without even selecting one star???? How come? I wish I had a minus stars section why can’t I post without choosing. A star??

My sister tried to use this app for the first time. First she wanted purchase a new iPhone and they told her that she can only opt for second hand phones. Because she really wanted to replace her phone and she didn’t want to be pressured-in terms of paying and since this app offer a four time split payment she decided to take the phone which is an iPhone 13 Pro Max and she had to pay 2500 AED . They delivered the phone but she used it for only one week and with in that same week she started having technical issues with the phone until it completely shut down. And when she tried to call or email customer support she was told to wait that they will come to return the phone but within the second week they took all the payment from her account at once . Until now the phone died we can’t charge it coz even when you plug it into the charger it won’t charge. The customer support is not doing anything she hasn’t got back her money yet and still they haven’t come for their phone it’s a month plus now. But now we’re opting for another option which is involving the police .