They tell you next day delivery and some items take up to one week although I live within their region I really don’t understand why it would take 7 days to deliver.. anyway 99% of their items doesn’t ship next day.. and no not 7 days it could take way longer than that for you to get your items and the user experience is the worst you try to contact them or talk to someone and ask and you can’t find away to contact them on the app it will take you to the website login fill up crazy unnecessary information and by the time your done submitting your complaint you’ll find that you are in a different era it’s like 20 years later I hate this application and I keep forgetting why I hate it until I try it again and I go through the same process

I recently encountered issues while using this app that should not be ignored. First, I had an order for an item which specifically mentioned next day delivery and the order was placed successfully with all my details. Then, they said that delivery could not be made because the address was not mentioned. How could the order be successfully placed without a delivery address? And to think it was clearly specified in the order details. It took me reaching out to customer support team and it took several days for the item to be delivered. So much for “next day delivery.” And not just 2 days ago, I placed another order and the application kept on loading and was not responding. I then received a notification that the payment was already deducted from my card. Funny thing was, when I reopened the app, the order was not there and I received no order confirmation. And yet payment was deducted, and still no refund processed at all. I used to have no issues doing online shopping with this app but now, I am beyond disappointed. I do hope they credit back the charge soon. I do not want to think that I have just been scammed by this app.

I recently made a purchase from Namshi and unfortunately had to return the item due to oversize . Little did I know that this would mark the beginning of an incredibly frustrating ordeal. It has been four days since I returned the product, and to my dismay, I have not received any updates regarding my refund status. Each time I attempted to reach out to the company's call center, I was met with nothing but disappointment. The representatives seemed disinterested and provided no helpful information, leaving me feeling completely helpless. The lack of communication from Namshi is unacceptable. As a customer, I expect to be kept informed about the progress of my refund. Unfortunately, this has not been the case, and it has left me feeling disregarded and ignored. I believe it is essential for companies to value their customers and address their concerns promptly and efficiently. Sadly, Namshi has failed miserably in this regard. The unresponsiveness and lack of empathy displayed by their call center staff only further exacerbate the problem. I urge potential customers to think twice before making a purchase from Namshi. Their poor service and failure to deliver on basic customer expectations are indicative of a lack of professionalism and care. As for me, I am still waiting for my hard-earned money to be refunded, and I can't help but wonder if that day will ever come. In conclusion, my experience with Namshi has been nothing short of disappointing. I hope that by sharing my review, others can be aware of the issues I've faced and reconsider their decision to do business with this company. I sincerely hope that Namshi takes customer feedback seriously and improves its customer service to avoid putting others through the same frustrating ordeal.

I’m super disappointed in you NAMSHI!! You did me bad!! The worst shopping experience. I’ve been using NAMSHI since 2018 however lately I’ve ran into several consecutive issues that just got me to discontinue shopping from here. It all started when I ordered a bracelet I had my eyes on, However I was very confused as I know the brand and they only sell bracelets in sizes and on the website it appeared to be “one size” with no measurements and No nothing! I contacted the customer service to check and I was told that the size on the website is a “small”. I ordered it for Cash of delivery but the minute i opened it i noticed that it was actually a medium. I called the courier asking if he can come back to return the time as it was only 5 minutes after receiving it and I just did not want to be refunded through NAMSHI CREDITS. He told me he has no problem with coming back however I have to contact the customer service, I called and they told me he can come now but i can’t be refunded through cash again, Though the courier had the money on hand and it was just 5 minutes since I got it. I accepted, The courier ended up coming 2 days later, After pick up, On the Help centre it says refund will need around 48 hours, it took 7 days for it to process into my account. I was disappointed but I moved on. This morning I wanted to transfer my sister partial credit and I wasn’t able to due to ‘some policies’!! Absolutely ridiculous, All goes back to false information given by the customer service. NAMSHI, FIX YOUR WEIRD POLICIES!! 1. The website didn’t have the measurements for some reason. 2. I was told it’s a false sizes ,3. I wasn’t able to get my money back in cash ,4. The courier came 2 days late ,5. I was refunded 7 days later. 6. I wasn’t able to transfer my sister credit 🤦🏻‍♀️🤦🏻‍♀️