Ounass Luxury Shopping اُنا‪س‬ 4+

Women, Men & Kids Fashion

Al Tayer Insignia LLC

    • Free

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Description

The Middle East’s Definitive Home of Luxury. Shop women, men and kids clothing, shoes, bags, accessories, fine jewellery, beauty and home from the best international and local designers.

Why our customers shop at Ounass:
2-hour delivery in Dubai
Free delivery and returns (T&Cs apply)
The best offers and exclusive sales (enable Push Notifications to be alerted)
Apple Pay for fast and easy checkout
Over 500 luxury brands
Exclusive designer collections you won’t find anywhere else
Luxury packaging
Complimentary Personal Shopping
WhatsApp our Customer Care team 7 days a week
Ramadan Shop and Eid Gifting
Wedding Shop

Popular designer brands available at Ounass:
Gucci
Valentino
Balenciaga
Prada
Chloé
Dolce & Gabbana
Fendi
Off-White
Bottega Veneta
Emporio Armani
SAFiYAA
Chador
Dreema By Huda AlSuhaim
La Mer
Memo Paris
Diptyque
Wauw Capow by Bang Bang
Charabia
Raspberry Plum

Ounass launched 15.12.2016 as Al Tayer Group’s first, exclusively digital, luxury e-commerce site. The Definitive Home of Luxury, Ounass boasts the widest range of top-tier designers throughout the Middle East.

Ounass is dedicated to impeccable local talent and local service alike, currently operating exclusively within the Middle East. Based in the new capital of fashion, Dubai, we provide a 2-hour delivery service within Dubai as well as express delivery to GCC countries.

Our extensive array of evening gowns and coveted seasonal pieces will arrive in our elegant signature packaging. An easy returns procedure can be coordinated by our exceptional Customer Care team (available from 10am-10pm, 7 days a week). You can also benefit from our complimentary Personal Shopping service which is tailored to suit your specific needs.

What’s New

Version 2.87.0

We’ve made some behind-the-scenes tech updates to keep your shopping smooth, easy and always up-to-date with the latest features.

Ratings and Reviews

4.6 out of 5
13.8K Ratings

13.8K Ratings

MSZ222 ,

Add to bag

I wish that you change the system a bit for putting stuff in the basket. It would be helpful if there’s a limited amount of time for putting stuff in your basket before anyone pays first before you and takes away the item. Yesterday I put shoes in my basket and then I started looking for other stuff to see if I wanted to buy anything; then when I reached to the point where I had to pay, it said that the shoe I wanted is sold out, meaning that someone took it away from my basket. I hope that you would change this system and when i keep an item in the basket it can stay there for 1 hour until I’m done looking for other stuff. Then if it stays in my basket for over an hour, someone else is allowed to take it. Thank you

Sorayalae ,

Good customer care

At first had an issue with my delivery timing and wasn’t happy with the feedback from the person who I was talking to and the answers she/he was giving me. Raised a complaint and today Bahgat Elkomy called several times in order to apology and fix the issue and he was making sure that he will do his best to resolve it. Really appreciate it.

Developer Response ,

Hello Sorayalae, we are so happy to read your feedback now and we would like to thank you for being such a great customer and we always make sure to improve our services to meet your expectations. we really appreciate the time you took to write such a detailed review!❤️

pattamavan ,

Worst customer service ever!!!

I ordered sunglasses a few months back and somehow the screw is broken. I wanted to to fix it with original brand. I contacted Ounass customer service Hadeel since a month a go to arrange pick up for my glasses and to tell me the cost. Guess what? After countless of me NOT them following up so many times for 30 days. I always get the same reply with “ we will update you” Unprofessional and lazy customer service agent. How many more months you need to just arrange pick update and to tell me the fixing cost?

Everytime Hadeel said I will be updated in 25 hours or they will contact me. They never did! Its me who always have to chase after them asking them whats the update and ofcourse as expected I got the same reply as “ I’ll update you”

Are you freaking kidding me!!!???

WHAT DID YOU DO IN 30 DAYS AFTER I SENT YOU THE PICTURE OF MY BROKEN GLASSES. IT ONLY MEANS THAT WHEN YOU CLOSE THE CHAT YOU JUST WENT TO SLEEP. NEVER IN MY LIFE HAD A CUSTOMER SERVICE WHO NEEDS 30 DAYS TO ARRANGE PICK UP AND TO TELL NE THE COST OF THE FIXING.

Be careful guys If you buy product from Ounass one time its a done deal. Customer service won’t even bother if your product has issues afterwards. They will not care. Don’t buy expensive product from here!

App Privacy

The developer, Al Tayer Insignia LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Search History
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

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