Hey there! We’re instashop, your go-to app for all things shopping, delivered fast and easy. Curious how we make life simpler for you?
With instashop, you can shop from your favourite local supermarkets, pharmacies, restaurants, bakeries, butcheries, pet shops, and more, all in one place! No more store hopping, we bring them conveniently to your fingertips.
Find the shops you love.
- UAE: From Spinneys, Carrefour, Waitrose, Choithrams & ZOOM to PAUL, Café Bateel, ALBAIK, Gazebo, Allo Beirut, The Body Shop, Toys R Us, and a LOT more!
- Egypt: From Mahmoud ElFar, Fathallah, Circle K, Spinneys, & Lulu Hypermarket to El Ezaby, El Dahan, Ibn Al Sham, Tortina, Al Fouad, Duke’s, Dog Zone, and others.
Search for your faves or explore new gems (because there’s always room for a new discovery).
Fast and flexible delivery
Need it ASAP? Get your order delivered in as little as 20 minutes (depending on your location). Not in a rush? Schedule it for when it suits you. We’re all about convenience.
Endless variety, premium quality
With over 1,000,000 products, we have everything you need! From snacks and recipe ingredients to household essentials, pharmacy supplies, organic and fresh produce, gifts & toys, pet goodies, irresistible desserts, and more.
What can we deliver? Pretty much EVERYTHING:
- Groceries
- Pharmacy essentials
- Pet supplies
- Flowers
- Fresh produce
- Organic products
- Baby care & toys
- Bakery & cakes
- Beauty & cosmetics
- Perfumes
- Stationery & party supplies
- Home & living items
- Butchery, seafood & BBQ
- Specialty shops
- Food
- Water
- Electronics
- Fitness nutrition
- Home cleaning (operated by JustLife)
- Laundry & dry cleaning (operated by Washmen)
You can also donate to trusted charities and give back to our beloved community.
Long story short, the rule is simple: if you need it, we’ll deliver it!
Services vary based on location. Please download the app to see what's available near you.
Fire questions:
Where can you find us? We’re currently serving the United Arab Emirates and Egypt.
Got questions? Reach out to us at contact@instashop.ae.
Loving InstaShop? Take a moment to rate us on the App Store. Thanks for your support, we couldn’t do this without you!
The app itself is actually very easy to use. The interface is clear, browsing items is simple, and placing an order is quick. So credit where it’s due for the user experience.However, the delivery and customer support side was very disappointing. I placed an order at 8:30 PM and it kept getting delayed (already about 20 minutes late and still waiting), and I couldn’t get a clear update on whether the driver had even picked up the order. I tried contacting support, but the responses weren’t helpful, and calling just led to being stuck listening to hold music without reaching anyone. I also requested a callback but never received one.I understand delays can happen, but not being able to get a straightforward update makes the whole experience frustrating. The app is good, but the service really needs improvement to match it.
Developer Response
Hey Guhsoon 👋We're sorry to hear about your experience. We understand the importance of a seamless shopping experience, and our team is committed to resolving this issue for you. Please reach out to us at contact@instashop.ae with more details so we can investigate and address your concerns promptly.Thank you for bringing this to our attention 🙏
App is great too bad the service is terrible, if you actually want your order to arrive go elsewhere
Long time Aramex user
This is the third time that I’ve had an issue. First time my order was 4 hours late (I ended up going out and simply buying everything myself), second time it never showed up at all (no one called) and despite several attempts to contact the shop directly, and Instashop’s Customer Support no one reached out, and I was unable to get a hold of anyone. That order was ultimately refunded, but after sometime. Again no one returning my call or contacting me at all. This time the order was two hours late, no updates on the app or from a customer service agent. Request was sent through the app when it was 15 minutes late for someone to call me receive a call two hours later. When the call was received the agent simply said we’re sorry it’s late, which was unhelpful to state the obvious. She did share that the driver would be there in 10 minutes after being on the line With me for 5 minutes. When I asked what recourse I would have if the driver didn’t arrive and how I could get in touch with someone…she answered ‘as I said before’ that she was the point of contact (offering no information on how to get in touch with her) and assured me that he was on the way. I mentioned that I don’t believe them as this is not the first time and asked AGAIN how could I get in touch with someone. And I was given the same ‘as I said I’m in charge of your case and he will come’ I recommend using ANY other service or saving yourself the frustration and going yourself. Unfortunately I have a sick child at home and wasn’t able to go to the shop otherwise I would have.
Developer Response
Hey there 👋We're sorry to hear about your experience. We understand the importance of a seamless shopping experience, and our team is committed to resolving this issue for you. Please reach out to us at contact@instashop.ae with more details so we can investigate and address your concerns promptly.Thank you for bringing this to our attention 🙏
Worst app and service ever
Heer14
I don’t want to give even 1 star as they don’t deserve it. The order was delayed for 3 hours and the items were not fresh as well. There is no coordination between the portal and the restaurant. Failed to fulfill the promises made on the app as the orders are delayed and after few hours they will inform that the order will be canceled because the store cannot fulfill the order. After waiting for 2 hours your order cannot be fulfilled “WOW”. You will have to add more items to your order. While placing the order it was never mentioned on the app and they’re misleading customers by doing false promises on app. If it was only regarding delay, it’s understandable but the quality of items sent are like 2 years old and not fresh. The staff is least bothered about customers and extremely rude and they will keep repeating the same thing which you already know. The manager “MARK” was least bothered about the issue and spoke as if he was doing a favor. Instead of taking the ownership of what happened he was explaining the issue and sounded like I had comprehension issue. It was nothing but a cover up for the issue and it was dealt carelessly. In short INSTASHOP or I should call it “LATERSHOP” cannot fulfill their promises and will keep dealing with issues the same way. Your meals will go for a toss and your whole day will be wasted to keep a follow up.
Developer Response
Hello, thank you very much for your feedback and please accept our apology for this inconvenience experienced. That should absolutely not be happening. Could you share with us please the shops that are experiencing such issues on contact@instashop.ae so that we may further investigate and ensure this does not happen in the future again. Thank you.
DO NOT GET THIS APP
jasminedee2006
i am incredibly disappointed by the customer service, it’s honestly a joke. i have made 24 complaints and no one has done anything. they pretend like they have it in stock but they do not if you want to order something and then when it’s about to leave the store to have a timer that says u either don’t get it or you get something else that only they give a selection of options for then go ahead and get this app. I have never in my life seen something so inefficient, no one is controlling this app as they should, i hope you all are in the right mind and DO NOT buy this app unless u want to get lied to, disappointed and robbed. id lie and say i was having a good night but I most definitely am not, my 5 year old was so happy for her snacks and the products i needed to make her dinner but after having it say it was out of stock only once i had ordered it has ruined it all. i wish you all the best and if you, InstaShop are finally reading my message only once it’s gone public then make the changes now before you lose ALL your customers, you’ve already lost me.
Updates you'll love:
Discover more in My instashop! Access your coupons, banners, Order Again, and favorite shops, all in one place. Plus, quickly add items to your shopping lists for a more convenient shopping experience.
Plus, a few behind-the-scenes improvements to keep your instashop experience running smoothly.
Version 9.9.2
The developer, InstaShop Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Location
Contact Info
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
