KFC UAE - Order Food Online 4+

Order status delivered but it is still in the store

Many times after I got the order confirmation I can see the order status is delivered but when I call the driver to whom delivered I did not receive it, he is saying he still on the store and he just received , due to this the tracking system will not work and give the customer wrong information, the drivers should not change the status to delivered only when the customer receive it ,

Developer Response ,

Hi Sami, 

Thanks for your suggestion. Would love to hear more about your experience. Please drop a mail with contact details to apps@americana-food.com, would like to do a quick survey and get some Hot & Fresh Chicken Delivered as a token of gratitude. Thanks for your continued support! - KFC Team (Americana Food Company)

Disappointed

I go to KFC frequently because it’s only 10 minutes away from my house, I have seen this application and decided to give it a go since I’m a KFC lover.
However, I had a very terrible experience with it, I am aware that the working hours end at 3 am. I have made my order on the application at 2:11 am exactly and it was not a big order, ordered only Rizo, Mighty zinger box, and chicken popcorn. The clock hit 2:50 am and I have still not received my order or had the driver call me, it was still being proceeded, I thought maybe the order didn’t go through so I called the number provided in the application and the guy told me they would contact me soon and my order was received to them.
It became 3 am and my order was still not here and at this point I gave up on it and was very tired as it was already so late. The driver called me at 3:25 am asking me to send him the location of my house. And I only got my order at 3:40 am.
If I have went to the store myself, made my order then went back home it would have took me 15-20 minutes but this whole mess took 1 hour and 39 minutes.
Would not recommend or try again.

Not app related but a honest feed back

If you ever go to Dubai and want to visit a physical store then go to the kfc in Al Barsha 1 which is opposite of DIA there food is always freshly made, and the service is great, and the team is lovely but I wanted to highlight mohammad he’s the guy in the kitchen wearing a black uniform. I’m specific in detail because I didn’t get his last name but my god what a wonderful human being. always so kind to my mother and I. and always makes sure to take care of us. He makes sure everything is prepared right, and sometimes when he’s going on his break or stepping out he passes by our table and checks up on us. Honestly with that kind of service you forget the your at a fast-food restaurant. I’ve been to actual restaurants for wine and dine and don’t see the kind of service. Thanks to you my Friend. God bless you