LIFE Pharmacy 17+

Issue with Incorrect Application Directions on Retinol Intense Trial Kit

Directions on Retinol Intense Trial Kit Dear Life Pharmacy Team, I hope this message finds you well. I recently purchased the Retinol Intense Trial Kit from Life Pharmacy. Upon reviewing the application directions through the Life Pharmacy app, I noticed a concerning error in the instructions: The directions for the Retinol Intense Eye Cream state to apply it on the face and neck. The directions for the Retinol Intense Reactivating Serum state to apply it around the eye area and on wrinkle-prone parts. It appears that the instructions have been switched, which could lead to improper use and potentially harm the skin by applying the products to the wrong target areas. This could be a serious issue for customers expecting correct guidance on how to use these skincare products. I kindly suggest that the instructions be reviewed and undergo proper QA checks to ensure accuracy. Please refer to the attached photos for clarification. Thank you for your attention to this matter. I look forward to hearing from you soon.

Best Regards,
Bugsy Dlr

Terrible recommendation by staff

I have extremely upset with staff at the choitram safa branch. Went in to buy acticol & the staff convinced me that Kiki Health is a better brand & better value for money. They said only 2 caps of latter need to be taken while 3-5 caps of acticol need to be taken therefore Kiki is better value
A smart move by life to push possibly old stock or higher margin products is to stick pricing labels on the product whereby you can’t read dosage side effects etc. I started consuming Kiki with zero effect only to realise that 3-4 caps need to be taken before & after meals three times a day. So the sales pitch made by staff was a blatant lie
Please do not recommend products unless the customer asks for one! I wanted acticol & there was no reason to convince me to buy a rubbish product which is not value for money

Developer Response ,

Thank you for taking the time to provide us with your valuable feedback. We appreciate your input and are sorry you didn't have a satisfactory experience with us. Please know that we take your feedback seriously and are working diligently to make improvements to ensure that all of our customers have the best experience possible. Thank you again for your feedback and for choosing our service

Delayed Delivery Service

Recently I am always experiencing delayed delivery. The promised time is 1-2hours but it took more than that, and they expect us to be awake at wee hours of the night to wait for the delivery guy. The location/address is already mentioned in the App and still they expect you to send the location in whatsApp, if you didn’t reply for few minutes they will not proceed with delivery and will not proceed without even attempting to go to location. So what’s the point of adding a very clear address/ location in the App if you are not referring to it. Previous orders were the same, you paid extra for 30mins delivery and still delivery is delayed and promised to deliver the next day once the store opens. Store opens at 8am, it’s already been 11am and still did not proceed with delivery, unless you call them. I understand if it is ordinary items, but essential items such as medicine and milk must be prioritized. So finally after ordering at 10pm, delivery was received at 12noon the next day. So its not 1-2 hours but 12hours. 🤷‍♀️

Developer Response ,

We sincerely apologize for the delay and inconvenience caused.

We truly appreciate your continued loyalty and want to assure you that our team is taking the necessary steps to prevent any future delays.

We look forward to the opportunity to provide you with an improved experience in the future.

If you have any further concerns or feedback, please feel free to reach out to us at care@lifepharmacy.com or call us at 043441122.