RoyalGas 4+

This app was designed by someone who has no clue of what customer needs are. Every time you comes out from the payment option the app logs you out. It is not intuitive at all. No history of user transactions. Account details update page has a button called Edit Profile and what it actually does is Saving the changes you made! The app is so confusing and loaded with information that is not at all relevant for users. Example projects, etc. who cares? Such information should be on your web site. The app should be simple and intuitive for customer. Absolute rubbish design. Please revamp the app to make it simple for users.

The app claims to be able to allow you to submit a self-meter reading. However it takes you to the website which does not allow you to upload an image which ultimately does not allow you to submit the self reading. I tried several times with no luck. I have not as yet used the payment feature but do not have high expectations.

As most of the reviews already said - this is one of the applications which has poor user experience. I expect that as a user once I log in, I don’t need to log in again if I come back in the app after 15 seconds.

Reason for 2 stars instead of 1 - I can still pay my dues.

Suggestion - make features app focused as this is not a website.