Dubai Electricity & Water Authority

Designed for iPad

    • Free


DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students. The App creates an added sustainable value for all stakeholders.

What’s New

Version 10.1.2

Performance improvement and App enhancements.

Ratings and Reviews

4.7 out of 5
63.1K Ratings

63.1K Ratings

saraamrfadel ,

So helpful and easy

It has Apple pay and it accepts credit card once to you download the app, more to say? Yes it is the easiest place to pay any bill ever, I lived in 3 continents so I would know, DEWA outdid itself again and did a great job at it, pay as you go as soon as you download it? More, you can also find all the locations that DEWA Happiness gig that DEWA has provided anywhere, you don’t need anything but to follow on the app and and follow the instructions on the screen

Sollix ,

The worst possible customer support and in accurate data

Very bad experience, and lack of accuracy of data and customer support, I’m calling the customer service to file a complaint for the 3rd time as I saw high consumption figures on the app and they keep saying that the app numbers are inaccurate, by the end of the month I got a 10k bill for the 2nd time after repairing everything a month ago and closing the water supply for 15 days until the work was done and now when I’m asking about the technician visit to inspect the meter they give me an appointment after 1 week and for the growing numbers everyday I have to pay them since they are not free to solve the problem or at least detect it - the way they communicate is super careless and the customer has to pay- bad reviews were made with no reactions - figures on the app as per the customer service team are not reliable- I have no clue what to do

Ziaur rahman ansari ,

Good Application

Dewa E-service is best
Dewa is best government company providing utility service to Dubai and knows their customer service value.
Easy payment from this application and make complain and many customers related information available with this application.
Easy to use smart service
No need to make call just go to smart response to make your notification and technician will be at your door step to resolve the issue.

App Privacy

The developer, Dubai Electricity & Water Authority, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


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