DEWA’s Smart App

DEWA Smart App provides a unique and interactive platform featured by a seamless user experience, powered by “Rammas” DEWA virtual Artificial Intelligence agent, unleashing a new and innovative concept in the way services are offered through integrated adding-value bundles delicately designed for consumers, builders, partners, suppliers and students.

تطبيق الهيئة الذكي

‎‫يمثل تطبيق الهيئة الذكي منصة فريدة وتفاعلية تتميز بتجربة سلسة مدعومة بالذكاء الاصطناعي من خلال "رمّاس" موظفالهيئة الافتراضي، حيث يطرح مفهوماً جديداً ومبتكراً في تقديم الخدمات من خلال باقات متكاملة صمُمت بعناية لتضيف قيمةللمستهلكين وبناة المشاريع بإلاضافة للشركاء والمورّدين والطلاب.

What’s New

Version 9.1.42

Update official working days schedule with new UAE working days.

New Features:
Self Energy Assessment

تحديث أيام العمل الرسمية بما يتناسب مع جدول العمل الإماراتي الجديد

خاصية جديدة:
التقييم الذاتي للطاقة

Ratings and Reviews

4.7 out of 5
46.4K Ratings

46.4K Ratings

saraamrfadel ,

So helpful and easy

It has Apple pay and it accepts credit card once to you download the app, more to say? Yes it is the easiest place to pay any bill ever, I lived in 3 continents so I would know, DEWA outdid itself again and did a great job at it, pay as you go as soon as you download it? More, you can also find all the locations that DEWA Happiness gig that DEWA has provided anywhere, you don’t need anything but to follow on the app and and follow the instructions on the screen

Ziaur rahman ansari ,

Good Application

Dewa E-service is best
Dewa is best government company providing utility service to Dubai and knows their customer service value.
Easy payment from this application and make complain and many customers related information available with this application.
Easy to use smart service
No need to make call just go to smart response to make your notification and technician will be at your door step to resolve the issue.

salman84ae ,

The best government department. PERIOD!

DEWA always impressed me with their services. It’s so seamless. You don’t even have to visit their offices. I have applied for new connection, moved houses, interacted with customer service and paid bills. Everything is so seamless and smooth! Hand down the best government department and e-gov experience I have had. I think DEWA has set a global benchmark for what a resident / customer expects. Thank you.

App Privacy

The developer, Dubai Electricity & Water Authority, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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