Welcome to the World of DEWA Smart Services.

This multi-lingual universal application offered by DEWA to its valued Customers, Suppliers, Consultants and Job seekers and Government to benefit from variety of smart services, including View & Pay monthly bills in real time, tips and videos to optimize electricity & water consumption effectively, enable new customers to easily activate the electricity & water supply at the time of move in to new premises, navigate toward DEWA service centers and nearest payment channels, and much more...

A single tap on the DEWA universal application brings you a lot of functionalities at your fingertips.
Furthermore, DEWA's app is also compatible with Apple Watch.

For support or questions please email us: or visit us at

What’s New

Version 8.9.4

Overall Improvement:
1. A fresh look and enhanced user experience: (Easy access to information and Seamless navigation)
2. Video chat feature enhancement
3. Accessibility feature enhancement

1. Smart Response Service (3 languages added:Tagalog, Urdu, Chinese)
2. Billing Services Inquiries added

التحسينات العامة:
١. تجربة جديدة و فريدة: ( سهولة الوصول للمعلومات و تصفح سهل)
٢. تحسينات لخاصية المحادثة المرئية
٣. تحسينات لخاصية إمكانية الوصول لأصحاب الهمم

١. خدمة الاستجابة السريعة (اضافة ٣ لغات: الفلبينية و الاردو و الصينية)
٢. اضافة خدمة استفسارات خدمات الفوترة

Ratings and Reviews

4.6 out of 5
26K Ratings

26K Ratings

saraamrfadel ,

So helpful and easy

It has Apple pay and it accepts credit card once to you download the app, more to say? Yes it is the easiest place to pay any bill ever, I lived in 3 continents so I would know, DEWA outdid itself again and did a great job at it, pay as you go as soon as you download it? More, you can also find all the locations that DEWA Happiness gig that DEWA has provided anywhere, you don’t need anything but to follow on the app and and follow the instructions on the screen

Ziaur rahman ansari ,

Good Application

Dewa E-service is best
Dewa is best government company providing utility service to Dubai and knows their customer service value.
Easy payment from this application and make complain and many customers related information available with this application.
Easy to use smart service
No need to make call just go to smart response to make your notification and technician will be at your door step to resolve the issue.

salman84ae ,

The best government department. PERIOD!

DEWA always impressed me with their services. It’s so seamless. You don’t even have to visit their offices. I have applied for new connection, moved houses, interacted with customer service and paid bills. Everything is so seamless and smooth! Hand down the best government department and e-gov experience I have had. I think DEWA has set a global benchmark for what a resident / customer expects. Thank you.


300.1 MB

Requires iOS 10.0 and watchOS 2.0 or later. Compatible with iPhone, iPad and iPod touch. Apple TV.


English, Arabic

Age Rating


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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