DEWA

Name: DEWA
Rating: 4.7 (62863 reviews)
Author: Dubai Electricity & Water Authority

Business

Free · Designed for iPad

63K Ratings
Ages

4+
Years
Category

Business
Developer

Dubai Electricity & Water Authority
Language

EN
+ 1 More
Size

241.4
MB

DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students. The App creates an added sustainable value for all stakeholders.

Ratings & Reviews

4.7

out of 5

63K Ratings

So helpful and easy
01/09/2019

saraamrfadel
It has Apple pay and it accepts credit card once to you download the app, more to say? Yes it is the easiest place to pay any bill ever, I lived in 3 continents so I would know, DEWA outdid itself again and did a great job at it, pay as you go as soon as you download it? More, you can also find all the locations that DEWA Happiness gig that DEWA has provided anywhere, you don’t need anything but to follow on the app and and follow the instructions on the screen
So helpful and easy
01/09/2019

saraamrfadel

It has Apple pay and it accepts credit card once to you download the app, more to say? Yes it is the easiest place to pay any bill ever, I lived in 3 continents so I would know, DEWA outdid itself again and did a great job at it, pay as you go as soon as you download it? More, you can also find all the locations that DEWA Happiness gig that DEWA has provided anywhere, you don’t need anything but to follow on the app and and follow the instructions on the screen
The worst possible customer support and in accurate data
29/08/2023

Sollix
Very bad experience, and lack of accuracy of data and customer support, I’m calling the customer service to file a complaint for the 3rd time as I saw high consumption figures on the app and they keep saying that the app numbers are inaccurate, by the end of the month I got a 10k bill for the 2nd time after repairing everything a month ago and closing the water supply for 15 days until the work was done and now when I’m asking about the technician visit to inspect the meter they give me an appointment after 1 week and for the growing numbers everyday I have to pay them since they are not free to solve the problem or at least detect it - the way they communicate is super careless and the customer has to pay- bad reviews were made with no reactions - figures on the app as per the customer service team are not reliable- I have no clue what to do
The worst possible customer support and in accurate data
29/08/2023

Sollix

Very bad experience, and lack of accuracy of data and customer support, I’m calling the customer service to file a complaint for the 3rd time as I saw high consumption figures on the app and they keep saying that the app numbers are inaccurate, by the end of the month I got a 10k bill for the 2nd time after repairing everything a month ago and closing the water supply for 15 days until the work was done and now when I’m asking about the technician visit to inspect the meter they give me an appointment after 1 week and for the growing numbers everyday I have to pay them since they are not free to solve the problem or at least detect it - the way they communicate is super careless and the customer has to pay- bad reviews were made with no reactions - figures on the app as per the customer service team are not reliable- I have no clue what to do
Disappointed after weeks of unresolved issue
08/07/2025

.,?!';;...
I’m normally a calm and understanding person, but this experience left me truly disappointed.I submitted an online request on June 15 to activate utilities for my apartment 608 (LIV Marina). I paid AED 2,130 and attached ownership documents. I received a confirmation of successful activation.To my shock, on July 5 the unit was disconnected from electricity, water, and AC — without warning. After multiple calls and follow-ups, I discovered that utilities were mistakenly activated for a completely unrelated apartment (902). I don’t know the owners of that unit and never submitted any request for it.I spent 3 full days trying to solve this — over 10 calls a day, facing a technical error on the website, and being asked to pay again for the same apartment. Only after 72 hours of effort was I able to resubmit my request — and now I’m told I have to wait another 3 working days.Meanwhile, my Airbnb guests canceled, and I suffered losses over AED 6,000.I’m still waiting for proper resolution and hope this review will encourage improvement in process transparency and accountability.

Developer Response
Sorry for the inconvenience. Your case has been resolved and if you are still facing an issue, kindly contact Customer Care Center at customercare@dewa.gov.ae and our team will be more than happy to assist you.
Disappointed after weeks of unresolved issue
08/07/2025

.,?!';;...

I’m normally a calm and understanding person, but this experience left me truly disappointed.I submitted an online request on June 15 to activate utilities for my apartment 608 (LIV Marina). I paid AED 2,130 and attached ownership documents. I received a confirmation of successful activation.To my shock, on July 5 the unit was disconnected from electricity, water, and AC — without warning. After multiple calls and follow-ups, I discovered that utilities were mistakenly activated for a completely unrelated apartment (902). I don’t know the owners of that unit and never submitted any request for it.I spent 3 full days trying to solve this — over 10 calls a day, facing a technical error on the website, and being asked to pay again for the same apartment. Only after 72 hours of effort was I able to resubmit my request — and now I’m told I have to wait another 3 working days.Meanwhile, my Airbnb guests canceled, and I suffered losses over AED 6,000.I’m still waiting for proper resolution and hope this review will encourage improvement in process transparency and accountability.
Developer Response 10/07/2025
Sorry for the inconvenience. Your case has been resolved and if you are still facing an issue, kindly contact Customer Care Center at customercare@dewa.gov.ae and our team will be more than happy to assist you.
Good Application
24/07/2019

Ziaur rahman ansari
Dewa E-service is bestDewa is best government company providing utility service to Dubai and knows their customer service value.Easy payment from this application and make complain and many customers related information available with this application.Easy to use smart service No need to make call just go to smart response to make your notification and technician will be at your door step to resolve the issue.
Good Application
24/07/2019

Ziaur rahman ansari

Dewa E-service is bestDewa is best government company providing utility service to Dubai and knows their customer service value.Easy payment from this application and make complain and many customers related information available with this application.Easy to use smart service No need to make call just go to smart response to make your notification and technician will be at your door step to resolve the issue.

- Performance improvement and App enhancements.

Version 10.2.9

06/11/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Usage Data
- Diagnostics