I’m normally a calm and understanding person, but this experience left me truly disappointed.I submitted an online request on June 15 to activate utilities for my apartment 608 (LIV Marina). I paid AED 2,130 and attached ownership documents. I received a confirmation of successful activation.To my shock, on July 5 the unit was disconnected from electricity, water, and AC — without warning. After multiple calls and follow-ups, I discovered that utilities were mistakenly activated for a completely unrelated apartment (902). I don’t know the owners of that unit and never submitted any request for it.I spent 3 full days trying to solve this — over 10 calls a day, facing a technical error on the website, and being asked to pay again for the same apartment. Only after 72 hours of effort was I able to resubmit my request — and now I’m told I have to wait another 3 working days.Meanwhile, my Airbnb guests canceled, and I suffered losses over AED 6,000.I’m still waiting for proper resolution and hope this review will encourage improvement in process transparency and accountability.
Sorry for the inconvenience. Your case has been resolved and if you are still facing an issue, kindly contact Customer Care Center at customercare@dewa.gov.ae and our team will be more than happy to assist you.