Manage your account
• Log in securely and quickly with biometrics*
• Secure transactions through multi-factor authentication and device binding
• Keep up with your credit card/Ready Credit and bank statements, as well as urgent actions and latest transactions — all on your dashboard upon login
• Discover personalised offers and upgrades
• Temporarily block and unblock in case you Citi card is misplaced
• View your accounts neatly grouped by category and easily track what you save, spend and invest
• See your investments at a glance and have investment options at your fingertips
• Stay updated with latest offers and service updates with App notifications
Make payments and transfers
• You can now conveniently copy your IBAN directly from the mobile app and share for seamless transactions and transfers
• Tap ‘Pay later’ on your dashboard to easily convert credit card transactions and statement balances into monthly instalments under our instalment loan program
• Activate Citibank Global Wallet in one tap and exchange foreign currencies instantly
• Easily access all your credit card offers and discover how you can take advantage of Citi privileges
• Use Citi PayAll to earn Citi Miles or Citi Reward Points when you pay for rent, education, maintenance fees, travel packages and events with your Citi credit card. Fees are applicable
• Use your Citi Points or Miles to offset purchases made on your Citi Credit Card
• Transfer money between your foreign currency accounts, place FX orders and price alerts
• Enhanced look and feel for manage payee and Utility bill payment feature
• You can now seamlessly setup and manage your investments via the Citi Mobile® App
Need help?
• Our smart FAQs section intuitively predicts what you’re looking for as you type
If you have any feedback, we’d love to hear from you. Your feedback is important as it helps us improve the mobile banking experience. Send us an email at uaeservice@citi.com
Citibank full disclaimers, terms and conditions apply to individual products and banking services. For more details, please visit www.citibank.ae
The use of this Citi mobile app is for the customers of Citibank, N.A., UAE only. Content provided via this Citibank UAE app is not specifically created for any territory other than where Citibank, N.A., UAE operates/is licensed to operate.
* Please note that biometric authentication methods like fingerprint or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions.
Like other local and international banks, their apps typically offer settings to control credit limits, stop online transactions, and temporary card blocking, which are essential for protecting against scams. It's surprising that an international bank like Citi hasn't yet included these features in their app. Moreover, it's perplexing that the primary cardholder can't see or manage supplementary cardholders through the app, given that the primary cardholder is ultimately responsible for paying the supplementary cards. Looking forward to this Basic feature.
Developer Response
Thank you for rating Citi Mobile® App. We are continuously working on enhancing your experience. Stay tuned!
I could not log into my account for a month !
Vas floyd
At one point I bought a new iPhone. Once I installed their app on a new device and tried to login, it said that the password is incorrect. I tried three times to enter the correct password, then my account was locked . I called the SUPPORT and they said that resetting password using my credit card details is not sufficient and I need to order a debit card so I had to wait for 10 days for my card to arrive . Once the card has arrived, I tried to reset the password and again it did not work. They said that I should send an email to escalate this. And it took them a week to respond to say that they have done something and try again. I try again and it did not work. I contacted SUPPORT and it took them another week to respond. They simply told me to escalate it. By that time, I had no access to my money for which I need to feed my family for a month. I was furious and I called again to which another SUPPORT representative says oh your account was simply locked because you changed your device I will unblock it for you. 35 days !!! On top of that after I have finally gained access to my account, they have informed me that they have KYC and certain documents have to be presented within seven days in person whilst I’m away on holiday for 30 days….. this is a joke ..
Absolutely horrible experience of using this app in Dubai
Saadwasti
The app charged me twice for my credit card and left me with hardly anything in my current account … and I was being told by the Citibank representative that sorry we can’t do anything about it as it will take 4 days to return your money … even though they acknowledged it is the the bank and the apps fault that it happened… then again after 4 days when you call them back they say the same thing that it will take 4 working days … the bank in general doesn’t care for you if you aren’t a millionaire… for little people like us they don’t care … it’s interesting that if you need a credit card loan they will transfer it in minutes 🤣🤣 but if you ask to transfer the money they charged you extra from their own mistake … that will take “4 working days “… what an awesome bank!
Developer Response
Thank you for rating Citibank UAE® mobile app. We do apologize for the inconvenience caused. In order to address your feedback at the earliest, please send your contact number to uaeservice@citi.com for us to assist you or you may also contact CitiPhone.
Chat support suggestion
Fintech Specialist
I really like the app overall,I t’s easy to use and works well for daily banking. However, customer support is a big gap. The call center waiting time is extremely long, and it’s frustrating when you just need quick help.Adding a live chat feature inside the app would make a huge difference. Many banks already offer this, and it saves customers time while reducing pressure on call centers. I hope Citibank considers this improvement in future updates.
We have been hard at work to bring improvements to our app.
This update includes: Bug fixes
Version 15.9
The developer, Citibank UAE, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Location
Contact Info
Contacts
User Content
Identifiers
Usage Data
Sensitive Info
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
