Tajj - تا‪ج‬ 4+

I have been using the Tajj app for sometimes and the offers available and the navigation through thr app make easy and simple to find your perfect staycation and hotel stay

I want to file a complaint against the Barcelo Al Jaddaf Hotel, because I made a reservation in advance and the offer in the app was to check in at 11:00 AM, and I came from Abu Dhabi, and the receptionist told me that you cannot enter because all the rooms are full, and you can check in at 3:00 PM, and I came from a place I am away and I cannot come back now. The employee told me that you can enter the room at 11:00 in the morning as stated in the offer. As for the employee whose name is Imad, his manner was very rude and unprofessional in dealing, and he treated us badly. I want to complain about the offer in the application, the hotel, and the employee. Imad and the employee who booked the room for me, thank you

I saw the late check-out 4pm from tajj app for Voco hotel so i called voco tp book for me but then they said the late check-out where no longer applicable it's just so unprofessional because as i can see there is no proper communication between the tajj and Voco hotel, i am coming from Abu Dhabi with my wife to spend my weekend in Dubai and it's so disappointing that wheni reach Dubai the Voco hotel will inform me that there is no late check-out, proper communication guys be PROFESSIONAL enough to update your system ahead of time!!!!