InecoMobile: Banking made easy 4+

Best Banking App in RA

Thanks to the UX designers who made this app so usable, enjoyable. It’s very convenient, user friendly, the app is one of the main reasons I am staying loyal to the Inecobank. It makes so easy to arrange all the payments, transfers the chat is also very helpful. Used different bank applications and the Ineco App is definitely the best one.

Can’t log in, lags and delays

First of all, I’ve been using this bank for almost a year now. Sometimes I simply can’t transfer my money from the bank account to my card, I press the button and nothing happens.

But the most important issue is that it logged me off a few days ago, and I can’t log in again, because I can’t receive an SMS from InecoBank, it’s not my mobile provider, I talked to them and SMS from other companies find their way to me. So I can’t log in, and I can’t tak to the support team, they just don’t pick up the phone, I’ve been trying to call them everyday since the problem started, it says that the call center works 24/7, but they never pick up the phone.

1. Sometimes can’t transfer my money
2. App just lags
3. Can’t log in
4. The support team doesn’t pick up the phone
5. Disgusting and very bad app, the website is even worse, we are in 2023 and it looks like they didn’t update it since 2000
6. No communication with their clients at all, the form on their website counts only +374 numbers, but if I a mobile number from another country I can’t even fill in the form for them to call me back. Their support email also doesn’t exist, when I try to send an email to them, I get an error “this email address is not correct”

I will change my review after at least one of those problems gets fixed.

Developer Response ,

Dear Customer
Thank you for sharing your thoughts with us. Your feedback is incredibly valuable, and we're dedicated to resolving any issues to enhance your overall experience.

Exciting news – the challenges with money transfers and app lagging are now a thing of the past!

What's even better? We've recently rolled out a 24/7 live chat feature on our InecoMobile app for instant assistance. Have questions or concerns? Just drop them in the live chat, and our dedicated support team will be there to assist you in real-time. Of course, you can still reach us via email at customer.care@inecobank.am.

Your feedback drives us, and we’re looking forward to getting your updated review.

Thank you for choosing Inecobank!

Feedback

Everybody knows that you have succeeded in mobile banking field. In addition I am very happy that new competition is urging. And I am eager to help you with feedback so I would not have a chance to migrate to other brand. So here are some pain points you can fix for us
- when I want to pay my communal I find that I can’t do that from some accounts. So I need to go back and forth to pay
- I need to create templates without making real payment
- I need directly convert money from saving account to card account
- can’t past account number when I want to make transition. I have to swipe the apps and manually input number
- possibility to download payment report .pdf without opening online banking
- the app signing me out when I want to convert from saving account
- some merchants do not want to receive payment from Ineco pay and sometimes it gets hard to do so