My Ameria 4+

I’ve really been waiting for this app to be made and this redesign is amazing, but unfortunately there are many issues to be solved. It’s impossible to do transaction to another bank account. Even when I want to transfer between two Ameria accounts I hardly understand what to type or after typing phone number I see nothing but error message that “Beneficiary not found”. Please make easier to do transfers and if it’s possible add a function to scan numbers of cards.
I know app is new and normally has some improvements to be done but I hope my review will help you to fix them.

Dear JustLaura14, thank you for your feedback! This is the pilot version of MyAmeria application, we will appreciate to get your comments! Please, contact the Bank so that we could identify what data you need and fix the issue. Tel: 010561111

New design is a disaster! Old one looked old, but at least was convenient. Now unimportant things are big and easy accessible, while important things became inconvenient. Like why MoneyTo takes so much of the home screen? And why it has duplicate links leading to the same page? Why apps take so much place (there are only 3 of them and I doubt they are very popular), while, I bet the most popular section “cards/account”, became small, lost its own dedicated page and some features?

It looks like new design wasn’t tested well and released way too early. One example is that some sections (like card/account details) still open with the old design…

The last thing, and fmpov the most impressive example of bad user experience - I wasn’t able to find a toggle to show balances. So with current UI there is no option to see all your balances on one page. You have to look into details of each account (opening the old design, btw 😅).

Dear Pasha, thank you for your feedback. Your observations are important to us.
Please call us at 015 561111 or send your contact details to info@ameriabank.am so we can discuss your comments in more detail and work towards improving our services.

Thank you for your cooperation.

I never knew I could get mad at an app but this is the case. An application that deals with money/banking doesn’t have the right to be with so many bugs. You have to try logging into the app several times until it lets you in if you are lucky to get into the app at all. It always throws “technical issues” or other random errors. I always need to make very quick transfers or fund checks but never manage to do it quickly because of these issues. 90% of the time you just see the loader. Dear Ameria make sure your app functions well before releasing it, you are not just a random company or a game you are dealing with money so make sure people want to cooperate and not get annoyed.

Dear client, thanks for your review. We’re sorry for the trouble, but we really appreciate your feedback here.

Our goal for each user is to have nothing but an excellent experience. Clearly, we fell short of that goal for you, and we are sorry for that. Could you please reach out to us at 015 561111 or via myameriasupport@ameriabank.am? We want to do our best to understand our mistakes and ensure you have a wonderful future experience.