“Cut & Paste Customer Service - They’ve blown me off 3x now, with form letters that don’t address the issue. Would not recommend making any purchases.”ETA:I love this game. I discovered it through Fetch. So I’ve played it enough to progress pretty well. There are ZERO ads to watch in this game, which is wonderful! Of course, you do have to X out a lot of purchase offers, no biggie. Finally, one popped up that I actually thought, hmm, I’d like to buy this. The impetus to buy was a bonus that was included with the purchase. After the purchase, I got the part I bought, but not the bonus(game glitched and I have a minute of screen recording of it in a nearly blank screen). I wrote them three times, and each time, they sent me the form response about clearing the cache, reinstalling, and all that, without addressing the issue of not getting the bonus(because they could see the successful purchase, they asked me in the 4th and final ticket if I had a screenshot of the offer with the bonus showing!). And three times they closed out the ticket without any response from me. Finally, the 4x, someone saw my 3rd try comment about leaving this review. Then they finally sent a small resource gift to my account, so I’m giving them the 5⭐️ review note that this game deserves. However, if you buy anything and there’s a problem, they’re hard to get anything out of.
Hi there! We’re sorry you feel this way and appreciate you letting us know. 🙏🏻 If you are having technical issues, please reach out to our support team through the game: Menu - Settings - Contact Us. We’re always happy to help and hear from you. 🤗 - Dice Dreams™ Team