I have used the dominos app for years now to order all kinds of food. Firstly, the rewards system is pretty balanced and has very solid rewards (say you order pizza 4x a month, the rewards system would let you essentially get a free monthly medium pizza; pretty great deal!). Secondly, the app is very user friendly and efficient. And finally, I wanted to add a recent experience I had that really impressed me. I ordered an oven baked sandwich and cinnamon twists from Dominos, which I have done plenty before and the food is always great. However this time the cinnamon twists were oddly small, dried out, and barely had any cinnamon sugar on them. It was disappointing for sure, but thats where Dominos impressed me. I reported an issue with my order and briefly described the issue, and rather than getting a big run around to get a partial refund or store credit, they resolved my issue on the spot; they provided 60 points in rewards for me to use within 90 days! Which gave me the ability to select a FREE reward from a good selection of items. I got a free pizza with the reward which definitely made me forget about the cinnamon twist issue. I tipped a little extra and got some bread bites just to show my thanks as the customer receiving very solid support over an issue with my previous order. Overall, I highly recommend this app; and Dominos in general for big pizza kitchen food lovers!

I used the App today to order food. My family orders from Dominos at least twice a month, so we have a history of orders. Today while using the app, I noticed it wasn’t as buggy as in the past. It offered me a choice to start a new order or request food from a past order. I chose to use a previous order and even modified a couple of the items without a hitch. I then put my payment information in since I had a new card. The scanner didn’t work for me, so I manually inputted the information . Then I looked around the pages, current and previous page, to put a Time Order in. All there was is a box for delivery instructions, so I asked that my order be delivered later tonight. I placed the order and thought all was fine. In about 15 minutes the local store calls me to tell me they didn’t see my request until after the pizzas were cooked. I explained to the employee that there was no choice available for me to indicate a timed delivery. I was told there was and sure enough if you place an order without using a past order the question for delivery will pop up. The choice is not there for retuning customers who use prior orders to place a new order. This needs to be fixed because as a customer the option to use a prior order saves time and I’m all about that. I use to work in the pizza business and know that timed orders generally get priority and are convenient to place at non-peak times. So, Domino’s App developer, please fix this error! Thank you!

Sometimes when I’m alone I think about a lot in life. The main thing that comes to question is “what’s for dinner?” And often times it’s something ridiculous like a microwaved meal or something out of a can or a home cooked meal. On this very special day in the spring the answer was “pizza!” So I whipped out my apple iPhone 12 Pro Max (apple is no way sponsoring this review. They should but they aren’t.) and opened the dominoes app. I wasn’t going to settle for some cardboard abomination like Pizza Hut nor was I going to get something gourmet like Godfather’s, I had to have something that was just above mediocre and that’s when I settled on two large pizzas. I sent in the order and eagerly awaited. A little over 30 minutes later and there it was a blue sedan with the domino on the roof and a man ready to hand over the pie. He followed directions to the letter and rang my doorbell after setting the two boxes holding my ‘za on the front step. Yeah here it was. The dinner I needed but didn’t deserve. I’m after watching the delivery driver accomplish his quest and drive away I opened the door and knelt down to retrieve my prize. After taking the boxes in from the dreary weather I placed them on the counter for all to see and admire. I propped open the kids and behold! Two pizzas exactly how I ordered them. Round, and with toppings of my choosing. Thanks America for this blessing. Had it never been for that horse I’d still be in college! Fin.

I order from Dominos fairly often and it’s usually a seamless experience. Love the tracker and the deals are hard to pass up for pizza that competes with more expensive chains. One recent issue I’ve experienced with the app, however, is it kicks out my request for square cut and well done, which is how I’ve been ordering my pizza pretty much exclusively for a long time. Once could be me; twice, I can be absent minded sometimes; three times, that’s suspicious, and tonight four times when I know I made sure I clicked those two options, and it doesn’t even show up on my order. I wish there were a method to look up my previous order. I can track the order I picked up, but where is the detailed list of orders I’ve made?Update: the new format was unnecessary, but okay. I am now convinced it does not forward my requests for square cut and well done pizza, which if it continues to be a consistent issue I will just stop ordering. Customer service has gone way downhill, I feel like. The old version used to ask if I had any issues with my order. Now it’s just…call your store. You know full well complaints are going to plummet because people aren’t going to want to do that. Slick. Granted, this was years ago, but I once simply stated my chicken bites were soggy on the app when it asked and someone called me the next day…actually called and asked me questions about my order and how it was boxed, and sent me coupons for free lava cakes. That was impressive to me. Lately, not so much.