After a week of using the app , all of the sudden the access to my account and funds was blocked. I was told by customer support that my account was suspended due to identity verification. I just have two questions:1- why you so concerned about identity verification only after your customers on winning streak and trying to make a big withdrawal? I find it a little bit strange. Identity verification should be done during the initial sign up process . I suspect you use identity verification as an excuse to block or delay your customers access to their funds , after a big win .2- Even if the real intent here is identity verification, I believe while identity verification process is still ongoing, customers should still be able to access and withdraw the portion of their funds that’s been initially deposited from their own person bank accounts. It’s not a fair practice for you to hold the money that belongs to your customers. People have bills to pay.

I have legitimate winnings in my account, but I’m unable to withdraw them to my bank account. The app appears to offer the option to deposit or withdraw using your bank account number, but when you actually select it, the option doesn’t work.I was also told I could withdraw to my debit card only if I had originally deposited with that card, but the app doesn’t allow me to make a deposit with my card either. The only option that currently works is Apple Pay. This leaves me with no practical way to withdraw my funds.Support has been contacted; they couldn’t fix anything (one of them was very unprofessional) but the entire process has been extremely frustrating and complicated

This is the second time when my accounts been blocked for no reason FanDuel been doing this for years and they have no reason whatsoever to close people’s account or for them not to access i’ve been talking to a FanDuel agent multiple times for them to open my account so I can sign back in. They asked for my information I sent them multiple pictures of my IDs and a photo of myself and the date and they haven’t reached back to me or they’ll close the conversation. It’s the most unprofessional thing I’ve ever seen. For customer service and they don’t even have a phone number. I need somebody to get back to me by the end of the month or I’m suing because it’s not right to steal peoples money.

Got an email saying Opt-in to receive this free promotions bonus. So I login to my app and go to the promotions tab. The promotions tab won’t load saying “It’s us, not you. Please try again later.” So I go to customer support who says there is not a promotion bonus in my state at the moment. I sent him a screenshot of the email I received and he said “I don’t know why you got that email, but there is no promotion in your state currently.” So either they sent me an email lying, or their customer service is lying. Either way I would give zero stars if I could due to the amount of time I have wasted dealing with them and leaving this review. Do better.