Enterprise Rent-A-Car 4+

Customer observations

Over the years I have been a content Enterprise customer. However, last year my account was closed without notification and the manager of the local store I used changed as well. Since then it took me some time to reestablish my business es account because the local manager never provided NY the correct info. Finally, the account set up I thought I was going to have a more pleasant experience. Two weeks ago while renting a vehicle the manager at the franchise informs me I am not in his pickup area. Well after checking on this I cont fronted the manager. He stated I needed to use an alternate location despite both locations being almost equal distance from each other. Further conversation reveals that for this manager it’s a matter of preference and principle, so he said. I’ll continue to use Enterprise because I have an account. However, I’m extremely displeased with the manager at the local Enterprise in So Lawrence MA. After many years of using that location I’ve com to realize he just rather not deal with me. Shame on Enterprise for hiring this particular manager who does not value his customers. I kept the vehicles clean. Always respectful of staff. I will not return there.

Developer Response ,

Hi Notheast Consulting, We're sorry to hear about your rental experience. Our Customer Support team can help with this if you would like to reach out to them at care@enterprise.com. Thanks - Keri

Lost and found

I rented a car for travel and left my $50 dress coat hanging over the seat. As I sat in the airline,I realize that I was missing my jacket.I called back immediately with my rental number and was given the runaround of what department I needed to talk to. Once I spoke with a representative he informed me that they would check the car for my coat. To my surprise my coat did not make it to the lost and found. I was not offered a discount, a refund, nor was I informed that they checked the camera of where my car would’ve been setting to see that my coat should have been removed by their representative which would’ve been proof that my coat was in the car. If my coat was not removed from the car, that meant they did not clean it well and the next people drove off with my coat. I was so disappointed with the process of lost and found! Unfortunately there was not something in place to figure out where my coat was at right away. I mean really, how many people would called back about the same thing about four times speaking to multiple people if they really did not lose a nice jacket !

Choosing your class

When choosing your class it is very deceiving. You have a big picture and disruption of the vehicle only to find out this is just an example of the class. When you look at class decryption it is no easily understood what the differences are. If I click the VW Jetta I kinda expect to get a Jetta (unless previous driver was late, or an unexpected thing happened) you need to be more clear on what the differences are in the classes and you need to make it more clear that it is a class you are choosing not a specific vehicle... also the “economy” class was more expensive... not sure how that works.

FYI. If I could chose a specific vehicle I would pay much more.... say 20-30$ more to know exactly what I’m getting and to have the comfort of a familiar car or to know I’m getting a car I have been wanting to test drive... I’m not wanting to pick a vehicle only to find out what I clicked on (VW Jetta) was actually a Nissan... May be in the same “class”, but it is not the same.

Yall are great. Your people in Athens al are great but I did not like it when that Nissan pulled up and that was the car I was given.