Budget – Car Rental 4+

The Budget people have been nice and accommodating. I usually get a free upgrade (e.g. Volvo XC 90, Chrysler 300) because they are out of midsize . One time we arrived in Minneapolis with no airport reservation because every rental company was already sold out. Rather than go downtown, where we already had a Budget reservation, we pretended we thought the reservation was at the airport. The staff scoured their facility and found a Mustang GT convertible that needed cleaning inside and out. Twenty minutes later we drove away in a virtually brand new hotrod, looking as good as when it left the factory. We payed $250 all in for the day we had it, but we were very happy to not have to go downtown with our luggage.

Don’t get me wrong. I would use any airport located company to save $10 per day. However, I enrolled in “Budget Fast Track” and have not found better prices on midsize cars since.

You’d think that the Budget app would be more user-friendly but it’s clunky and requires more UX testing to make it worthwhile to use. The buttons you press are not intuitive, nor benefits such as Budget deals are non-searchable through the app. It is great that you can now view/modify existing reservations...finally! I travel frequently and have been a Fastbreak customer for at least 15 years, and renting a car on the fly for business should be a 3-click operation, but NO, using the Budget app will take at least 30 minutes+! Pls make your app more user-friendly: (1) offer prepaid option when viewing/modifying existing reservation (currently you must start a new res to see prepaid options), (2) change the text color of the tabs (this is not vision accessible for people w poor vision and it’s hard to see if using a smartphone’s small screen) (3) enable more than 1 credit card t/b saved to your account when using the app (4) enable saving your airline travel rewards number to be saved within your account, so that it automatically applies instead of having to enter this info with each new reservation.

DO NOT EVEN ATTEMPT TO USE BUDGET, (or Avis, they’re owned by the same people) THERES A REASON THEYRE CHEAP, BECAUSE THEY SWINDLE YOU OUT OF YOUR MONEY

Absolutely atrocious. I PREPAID for a vehicle online to have transportation at 11am to get to Orlando by 3pm this location calls me at 10am (for the record, they open at 8am) to tell me the don’t have a SINGLE vehicle available for me to pick up today, nor do ANY of their locations. Wasted 4 hours of my day researching car rental companies to end up using budget, Not only did they not give me a vehicle or transfer me to a nearby location, THEY SAID THE MANAGER WAS DRIVING AROUND LOOKING FOR A VEHICLE. What was he gonna do? Tow the car back to their location for me??? They don’t know about phones...? Worst service and company I have ever dealt with in my life, save yourself a headache, use enterprise, hertz, or walk for God’s sake, ANYTHING BUT BUDGET.

Not to mention they said “their systems aren’t in correlation with their app.” Well I used their website too, and I was able to proceed to checkout though they had NOTHING available. Just save yourself time, and a headache