NuFACE‪®‬ 4+

I love my NuFace Mini and the app. This device is effective and shows noticeable results immediately. The app and video tutorials make the device so easy to use. This is the go-to staple in my anti-aging routine. It’s portable and comes on every trip with me. When I first got my Mini, I did one side of my face only and could tell that side was dramatically lifted and tightened. Highly recommend…terrific product that actually does what it says. Thank you NuFace.

So glad you are enjoying our app – stay tuned for our upcoming releases!

I am re- reviewing Nu Face, as I was very annoyed with the first 2 months after acquiring my device. I had tried everything to connect to my device via my Bluetooth on my iPhone- only being able to 2x. I updated the app, reinstalled it. Turned my phone off and restarted that… turned on Bluetooth and off , the device off and on - even made sure that no other Bluetooth devices or phones were even on nearby just in case in some weird way that way blocking the ability to connect. The app’s help about this issue is a joke. Then I left a one star review explaining all of the above and how frustrated I was. The customer service “answered” my review with a pat answer that suggested I try the exact things I had just described doing. Which shows that they don’t really care enough to actually read these reviews- it was insulting actually. But anyway, I updated my app again today and lo and behold ( trumpets playing) the Bluetooth worked right away!!!! No fiddling around for 40 min then getting so annoyed that I just put the whole thing away like almost every single time before! So… yes, today was a win. I have other observations about this device and app, but today is not for those. Today is a win! Woot woot!

We do apologize for your experience and any inconvenience this may have caused. Please try the following: Close the app first, then restart your iPhone and try again. Make sure your current NuFACE app version is 1.9.0. If you have any further questions, please email info@nuface.com.

NuFace - please do better with quality control and testing of new app releases before deploying new versions to the App Store. For the umpteenth time since purchasing this device in November 2022, an “update” is released only to result in breaking Bluetooth connectivity. This renders the device useless in regards to being able to use the Smart technology that adjusts megahertz during certain treatments in the app. Yes, it can be used offline, but these devices are not inexpensive and the frequent Bluetooth issues are very frustrating for customers who prefer to use the treatments in the app. Please fix this repetitive issue of losing Bluetooth connectivity. Please don’t send boilerplate instructions to me for troubleshooting. I’ve done the steps so many times since last November, I know the drill.

This certainly sounds like a frustrating experience and we hear you. We value your feedback and want to ensure you have the best experience connecting your device to the app and enjoying your treatments. Client satisfaction is our utmost priority. Our Client Experience Expert will be happy to assist you with any warranty request, please be advised that we have received a large influx of inquiries but assure you we are working as quickly as we can to get back to each client. Thank you for your continued support!