HSBC HK Mobile Banking app (HSBC HK App)

Designed specifically for our Hong Kong customers*, HSBC HK App offers a seamless, easy and secure way to manage your everyday banking needs on the go. Key features:

• New customers can open a bank account on our app without visiting a branch (For Hong Kong customers only);

• Log on securely and verify transactions with built-in Mobile Security Key and biometric authentication;

• Pay friends and merchants via FPS QR code, mobile number or email
and transfer & pay bills/credit card easily

• Check your account balance, credit card balance, insurance policies and MPF at a glance;

• Review your investment performance and swiftly manage your transactions in one place;

• Stay informed with push notifications for eStatements and eAdvices, incoming FPS funds and credit card payment reminders etc.

‘Chat with us’ offers 24/7 support for you --simply log on and tell us what you need help with. It's as easy as texting a friend.

Get started with HSBC HK App now. One touch, you’re in!

*Important Note:

This App is provided by The Hongkong and Shanghai Banking Corporation Limited (‘HSBC HK’) for use only by existing HSBC HK customers or persons located in Hong Kong. Please don’t download this App if you’re not an existing HSBC HK customer or located in Hong Kong. This App and the information provided through it isn’t intended for download or use by any person in any jurisdiction where such download or use wouldn’t be permitted by law or regulation.

HSBC HK of 1 Queens Road, Central, Hong Kong is incorporated in Hong Kong with limited liability and is a licensed bank regulated by the Hong Kong Monetary Authority. HSBC HK is a member of the Deposit Protection Scheme (DPS) in Hong Kong. Eligible deposits taken by HSBC HK are protected by the DPS up to a limit of HK$500,000 per depositor. The amount of HSBC HK’s paid up capital and reserves exceeds HK$ 100,000,000,000.00 as of October 15, 2018.

Please be aware that HSBC HK isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App.

This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer or solicitation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. In particular, credit and lending products and services aren’t intended for or promoted to clients resident in the UK. By applying for any credit and lending products through this App, you’ll be deemed to have confirmed that you aren’t a UK resident.

Persons dealing with HSBC Hong Kong or other members of the HSBC Group outside of the UK aren’t covered by the rules and regulations made for the protection of investors in the UK, including the depositor protection provisions of the Financial Services Compensation Scheme.

Packaged retail and insurance-based investment products aren’t intended for or promoted to clients located in the EEA. By applying for or transacting in any such products, you’ll be deemed to have confirmed that you’re not located in the EEA at the time of such transaction.

What’s New

Version 3.2.0

• You can now open an investment account and apply stock IPO via our app;
• You can apply for a range of insurance products and book an appointment with our staffs in just a few taps on our app;
• We've further improved the app and fixed a few issues.

Ratings and Reviews

4.6 out of 5
2.3K Ratings

2.3K Ratings

Mattp4546 ,

Feedback channel needed

Please provide a feedback channel in the app so we don’t need to post them here.

How do I download a statement? It shows on the screen but share control is missing. No point to only view, I also need to file the statements. Currently I have to do that via safari?

Developer Response ,

Hi, you can view and download eStatements on internet banking. Simply log on and visit My Banking > View/Manage Documents under the eStatements/eAdvice tab. Hope this helps!

KennethSuen ,

Garbage app, & security like Fort Knox just to access YOUR OWN money

Advice for expats/people who live/moving overseas, do yourselves a favor...close your account, and jump ship to CitiBank...HSBC HK app, website, banking is straight up garbage when compared to other banks/banking app.

First is the log-in process, which always require you to answer your question, fine. Then on to your password...what is the 4th/6th, and last letter of your password? Or 1st/5th/second to the’s like pulling hair just to access your own money.

Second thing is the the process to reactivate a dormant account. HSBC in Hong Kong requires little calculator looking device to sign-in...I understand you can switch it to a mobile device security, BUT you need the physical device to switch over to the mobile phone security device. Once your account is dormant, you can’t even update your phone number/email without that calculator...okay, only you can snail mail a form from’s been over a month since I mailed my form, and still haven’t heard anything back yet.

Yeah, do yourself a favor go to a different bank. Last time I was in HK, I wasted 3 hours in the Yuen Long branch just to reactivate account/get cash out.

Anaya1506 ,

Weird login failure and u don’t ask for a review mid transaction!

So one fine day the app suddenly told me that I was entering an incorrect password and I know I wasn’t. The helpline guys suggested I try going the forgot password route. Long process ensued (the helpline guys were most helpful), which involved changing of passwords and a trip to the branch. When we were ready to restart, helpline asked me to delete the app and download again. Except this reload let me use my old password! No more messages of incorrect password! Some glitch in the app lead to all the fuss 🤯. Still waiting for HSBC to get back to me about why this was happening. Hoping this will catch their attention.


HSBC Global Services (UK) Limited
463.7 MB

Requires iOS 12.2 or later. Compatible with iPhone, iPad, and iPod touch.


English, Simplified Chinese, Traditional Chinese

Age Rating


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