The HSBC US app has been specially built for our US customers*, with reliability at the heart of its design.
Enjoy security and convenience with these great features:
• You can use Touch ID and Face ID on a supported iOS device.
• Future dated payments and transfers - You can now schedule future dated payments and transfers anytime, anywhere on your phone.
• Move funds from eligible U.S. accounts to your HSBC accounts in other countries
• View and download your statements.
• Quickly send money in real time to your eligible saved payees.
• If you're new to online banking, you can now register through the mobile app
• Already a customer? Log on with your existing online banking details
* Important note: This app is provided by HSBC Bank USA, N.A. for use by existing customers of HSBC Bank USA, N.A. only. Please do not download this app if you are not an existing customer of HSBC Bank USA, N.A.
HSBC Bank USA, N.A. is regulated in the U.S.by federal and applicable state laws and regulations.
Please be aware that HSBC Bank USA, N.A. provides the services and/or products available through this app to customers having an account relationship with HSBC Bank USA, N.A. HSBC Bank USA, N.A. cannot guarantee that the services and products available through this app are authorized to be offered in other countries, or that they are suitable for any particular person or appropriate in accordance with any applicable local laws, rules or regulations of any jurisdiction outside the U.S.
This app is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation. The information provided through the app is not intended for use by persons located in or resident in jurisdictions where the distribution of such material or provision of such services/products is restricted . Customers availing of the services and/or products available through this app are required to comply with all applicable laws/regulations of their respective jurisdictions.
• With the new Global Money Account you can:
• convert and hold multiple currencies
• instantly send no-fee transfers to eligible HSBC customers at our most competitive rates
• General bug fixes and enhancements
Ratings and ReviewsSee All
Better, but not good
This app is better now than it used to be, since at least I don’t have to enter my date of birth and every time I want to log in, but it’s still not great.
The key component that is missing for me is that while it does show my available balance as well as my ledger balance, it does not show the individual amounts and vendors of the pending transactions. Even Visa gift cards can do this, why not an actual bank app? Even worse, it’s not on the webpage either.
Another related piece of this is that when an in-branch or ATM deposit is made if there is a hold placed on the funds, the release date is not shown on the app (or website) as with other banks. Asking in-branch doesn’t help as the tellers’ response is always “the system decides that.” Systems are programmed by people who set the algorithms. I’m sure this info is buried somewhere in the disclosures but I’ve yet to find it. Having your system to put the date on the customer’s account for deposit would allow for better planning where needed.
Developer Response ,
Hello! Thank you for your descriptive feedback. This helps us identify issues with the app! We will send this to the product team for consideration. We have plans to bring additional useful features to the HSBC US app in upcoming updates. Thanks for your patience, and please keep updating the app! ^RF
I travel internationally for work and am in multiple countries every month. I opened this account because of HSBC ‘s global availability. Boy what junk. I have had my HSBC Premier global account debit card for ONE DAY and am already done with this bank. You cannot see pending transactions online or on the app. This is important especially for those of us who travel a lot. We need to be able to see the pending transactions. As it stands now, HSBC does not display the transaction until the merchant has paid. This could take anywhere from 3 to 7 business days. Not good HSBC, not for a global bank like yourself. The funny thing is the available balance reflects the debit but you can’t see who the pending charges are from or the amounts of each one. I certainly don’t wanna be in another country to find out that something I charge three days ago was incorrect and now I’m gone and I can’t do anything about it. Also, this app is TERRIBLE. It’s very limited, unlike every other bank I’ve ever used you can’t lock or freeze your debit card, you have to call the one 800 number in order to do that. Stupid stupid stupid. I’ve called the one 800 number and it takes 30 minutes to get a hold of a representative. Well, sorry, if I need to stop my debit card I don’t want to be on hold for 30 minute. I don’t have time for that. I’m still very disappointed because I was excited to have this bank. Going to look at Capital One 360.
Developer Response ,
Good afternoon! We appreciate your feedback and are working very hard to bring the features that you want and need. I understand your concerns and frustrations, we are very happy that you chose to bank with us. Please keep updating your app and look out for new features that are being added! ^AF
Appalling mobile support
I opened a credit card with HSBC. The process of signing up was much more complicated than any other card experience. I thought that might actually be evidence of more care taken around credit lines, which would be good. However, after jumping through hoops to install the correct version of the app (two false starts directed from the welcome emails for my card!) I discover now that it’s impossible to make credit card payments from the app! This is 2020. The HSBC banking systems are totally out of date and unfit for contemporary purpose. Every other line of credit I know has sorted this out by now. For a company the size of HSBC it’s beyond poor. Worse, if you try to pay via mobile browser (Safari latest for iPhone) that’s also impossible. The site is not mobile responsive. And you can’t access the relevant area of the site. There are no warnings given. Just every time you try to enter the ‘Payments’ section you’re *helpfully* taken to customer service to learn about all the ways HSBC will apparently help you. Reader, they may not... The worst experience I’ve had in ages of bulky lumbering corporate process when what’s required is a fresh start. Please fix this, HSBC. I regret deeply choosing you to bank with.
Developer Response ,
Hello! Thank you for providing us with feedback. This is very important to us as we continue to strive to improve your mobile banking experience. If you have an HSBC deposit account, you can make payments to your credit card using the app. We do also have plans to bring additional useful features to the HSBC US app in upcoming updates. If you need assistance with anything, please don't hesitate to reach out to us via our convenient live chat feature at www.us.hsbc.com or by calling us at 1-800-975-4722. We would be more than happy to answer any question you may have. Thanks for your patience, and please keep updating the app! ^RF
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With Family Sharing set up, up to six family members can use this app.