Marcus by Goldman Sachs‪®‬ 4+

Good App. Touch ID / Face ID Issue (FIXED 5/1/20)

It’s a good app. Only one issue about Touch ID/Face ID. I just spoke to Marcus customer service, after you log in, do not log out. If you do log out, next time you open the app, you have to log in manually again (enter your email & password, very annoying). Just close the app and after 3 - 5 minutes later, it will log you out. Next time you open the app, you will see a Touch ID/ Face ID prompt. Not sure why Marcus set it up this way. Other banking apps, you log out. Hopefully Marcus will fix this. I feel more secure if I can log out after using the app. Also, not sure why Marcus is making us create a 4 digit pin/passcode. We don’t need it for online, however we need it for the app login? Just make it simple like other banking apps, allow us to log out/sign out, allow us to log in using Touch ID/Face after logging out, and please get rid of the passcode.

UPDATE 5/1/20: Logging out/Touch ID/Face ID issues are fixed. Now it’s perfect. Thank you developers!

Couldn’t get my money for a house closing!

I had been a Marcus customer since September 2022 but recently closed my account due to a frustrating experience that left me unable to access my own money when I needed it most. After initiating the transfer for the P&S, I received an alarming call instructing me to contact Marcus. The first agent I spoke with had no idea why I was called, and I was transferred SEVEN times, each time having to re-authenticate with three pieces of information. The agents repeatedly cited ‘quick money rules,’ despite the fact that I had more than five times the necessary amount in my account for over two years, and a significant deposit had been made four months prior.

Eventually, one agent was able to assist, but even she couldn’t assure me that I would be able to wire the funds for my closing. Given this uncertainty, I transferred my entire balance to another bank, which could issue a certified check. This process, however, was equally painful—I spoke with 11 different representatives before finally being able to move my money.

While I valued the high interest rates and ease of use with Marcus, what’s the point of a high-yield savings account if you can’t access your funds when you need them most? This experience ultimately led me to close my account.

Developer Response ,

Hello there. We are truly sorry to hear about your experience. Rest assured, we take your concerns seriously and have escalated your feedback to the appropriate team.

Let’s see how this goes

I just opened up my Marcus accounts & downloaded the app. I like how quick & easy everything was to set up & transfer. The design/ layout is super simple. I like that because I don’t need many functions. I just want the money to sit in there. My only issue is that you can’t name the accounts. I have them separated for different things and this would have been a big plus. Hopefully, that’s the only issue but we’ll see how this goes.

Update****
You can name your accounts now! I’m very pleased because this has been my only issue. It’s a wonderful app and I’ve never had a problem with it. Very simple and easy to use. The recurring transfers allow me to save without thinking. And each account can be set up individually which is a plus because I have multiple accounts for different things and prioritize them differently. It also has a pretty comparable interest rate for a HYSA.

Developer Response ,

We appreciate the kind words! Our team has been hard at work making improvements to the app. Please let us know if you have any additional thoughts you’d like to share.