Ping now offers Shopify Chat, a live chat tool that lets visitors contact you while they’re browsing your online store.
Best of all, Shopify Chat and Apple Business Chat work together. Based on your visitor’s device and browser, we’ll determine the best chat option to display. A single dynamic chat button that keeps your store uncluttered, and a simpler way for shoppers to contact you – no matter what device they use.
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
Ratings and Reviews
Love it! Wish they could integrate WhatsApp Business
I love Ping and how well it works with Facebook Messenger and Apple iMessage. However would be awesome if WhatsApp Business could be integrated as well easily, to allow the largest chat platform in the world to work with it.
I have WhatsApp for business and it’s really great.
Keep the updates coming...
No Images in Chat
I love the app, it works great. Sometimes there is a slight delay with receiving messages from the customer, but it’s nothing drastic.
The only thing I hope to see is the ability to receive images from customers. One of the things we use the chat feature is for receiving discount codes. Customers need to be able to send in a screenshot as proof of giveaway completion. Unfortunately, we don’t receive images.
We hope this feature is added in the future.
Works pretty good
It functions pretty well. I find the “kit” feature annoying. Biggest issue with it is there is no option to have the customer at least enter there name before they can send s message. Makes it confusing when you get busy keeping them all straight. Would like an option to disable “kit” and most importantly, an option to require (or not) things like (customer full name, email, contact info etc...)
With Family Sharing set up, up to six family members can use this app.