Boatsetter - Boat Rentals 4+

Great renting experience

All replies from Boatsetter were prompt and friendly. We ended up getting this boat from Dylan for a whole week and could not have been happier. Dylan was great to communicate with and his boat was perfect in every way. Dylan came midweek and refueled the boat and made sure everything was working properly. We had a minor problem with an engine alarm and Dylan was very responsive, came right away and fixed the issue. We can’t wait to rent this boat again next year.

Developer Response ,

Thanks so much for this review! We're so glad you had a good experience and we hope to get you on the water again soon!

Captain Did Not Bring Correct Boat

I rented a boat from a captain Nick on June 23rd ,2024 from 4:30-6:30pm. The first thing is he advertised a boat that holds 12 people and has a bathroom and small kitchen area for the guest. I paid over $500 for a boat that will fit everyone and the messages between the captain and I needed the bigger boat that holds more than 8 people which is why i rented the bigger boat that he has. When my guest and I arrived to the docking station the captain had an entirely different boat for us that only holds 5 people. There was not enough seating, no kitchen area, no bathroom there was no way to make things right. I ended up turning everyone away and having to figure out something else to do with our time being that we all traveled a hour or more to enjoy this day. He tried to argue with me and my guest and did not try to accommodate us for for any inconveniences he caused to us knowing I booked a bigger boat. Online you can see on his listing where he posts photos of a bathroom & kitchen area on the boat but then he pulled up on a boat that holds only 5 people no bathroom or enough seating .

Disappointing Experience with Unjust Deactivation

I recently had an unfortunate experience with Boatsetter, leading to an unjust deactivation of my listing. Despite my consistent efforts to maintain timely and effective communication with potential renters, I was cited for several incidents of alleged unresponsiveness last year. I believe this to be a misunderstanding, as I have always prioritized clear and prompt communication.

After this experience and considering my needs for flexibility in communication and more reasonable service charges, I decided to move my listings to another leading boat renting app. This platform offers a better fit for my requirements, allowing for easier interaction with potential customers and at a cheaper rate.

It’s disappointing to have to leave a review like this, as my initial interactions with Boatsetter were positive. However, I felt it necessary to share my experience to provide feedback on the areas where the platform could improve, particularly in terms of flexibility and understanding towards its users.

Developer Response ,

Thank you for sharing your experience. Quick responses are a fundamental aspect of Boatsetter's Community Policies, designed to ensure the best experience for Owners and Guests alike.
While we regret any misunderstandings that may have occurred, we take all feedback seriously. We'd like to know more about your experience, please feel free to reach out to us at contact@boatsetter.com with your name, boat make/model, and year. Boatsetter Support will be more than happy to assist you further.