Boatsetter - Boat Rentals 4+

All replies from Boatsetter were prompt and friendly. We ended up getting this boat from Dylan for a whole week and could not have been happier. Dylan was great to communicate with and his boat was perfect in every way. Dylan came midweek and refueled the boat and made sure everything was working properly. We had a minor problem with an engine alarm and Dylan was very responsive, came right away and fixed the issue. We can’t wait to rent this boat again next year.

Thanks so much for this review! We're so glad you had a good experience and we hope to get you on the water again soon!

I recently had an unfortunate experience with Boatsetter, leading to an unjust deactivation of my listing. Despite my consistent efforts to maintain timely and effective communication with potential renters, I was cited for several incidents of alleged unresponsiveness last year. I believe this to be a misunderstanding, as I have always prioritized clear and prompt communication.

After this experience and considering my needs for flexibility in communication and more reasonable service charges, I decided to move my listings to another leading boat renting app. This platform offers a better fit for my requirements, allowing for easier interaction with potential customers and at a cheaper rate.

It’s disappointing to have to leave a review like this, as my initial interactions with Boatsetter were positive. However, I felt it necessary to share my experience to provide feedback on the areas where the platform could improve, particularly in terms of flexibility and understanding towards its users.

Thank you for sharing your experience. Quick responses are a fundamental aspect of Boatsetter's Community Policies, designed to ensure the best experience for Owners and Guests alike.
While we regret any misunderstandings that may have occurred, we take all feedback seriously. We'd like to know more about your experience, please feel free to reach out to us at contact@boatsetter.com with your name, boat make/model, and year. Boatsetter Support will be more than happy to assist you further.

I only gave it one star because there was not an option to give it 0 stars. We rented a boat on Fathers Day weekend and it was a horrible experience. The boat died on us and this god awful alarm and we contacted the boat owner and did exactly as they instructed us and they’ve kept our deposit as if it is our responsibility to keep their boat maintained. The “claims department” for Boatsetter has been less than helpful with actually resolving said claim. We’ve been told the boat may have “sucked something up in the water” though it didn’t have the inboard motor it would have had to have for that to happen. Rent from a marina full of professionals that don’t need to keep your deposit to be able to maintain their boat. Don’t make the same mistake we did. We did absolutely nothing wrong, have tons of experience baiting and have owned plenty of boats of our own. I’ll never use this app again.

Thank you for this feedback and we're so sorry about this experience. We strive to make boating simple and enjoyable and we’re so sorry to hear about the issues that came up during your booking. Could you please reach out to us at contact@boatsetter.com with your booking ID? Make sure to make the subject line, “Booking: YOURNAME Review.” We would like to get a customer support manager to work on a solution with you as soon as possible. We look forward to hearing from you soon!